cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Customers complain about website being blocked by vodafone Secure Net

aliariyan
3: Seeker
3: Seeker

We have received several complaints from our customers all on Vodafone network that Secure Net is blocking their access to our website (www.dolphinfitness.co.uk). This is a very busy and reputable website and it is causing an inconvenience to our clients on the Vodafone network.

SSL certificates, etc are all perfectly fine, and the site benefits from a DigiCert Extended Verification certificate, however it seems Vodafone Secure Net is blocking access.

Looking at similar posts, I think you may need to reclassify the website?

 

 

1 ACCEPTED SOLUTION

I have heard back from the team and it has been successfully whitelisted. Please allow this 24 hours to take effect.

View solution in original position

10 REPLIES 10

Hi @Thomas_H .. looks like the issue has been resolved and clients can access the service on Vodafone no issues now