Ask
Reply
Solution
10-10-2024 11:29 PM
We have received several complaints from our customers all on Vodafone network that Secure Net is blocking their access to our website (www.dolphinfitness.co.uk). This is a very busy and reputable website and it is causing an inconvenience to our clients on the Vodafone network.
SSL certificates, etc are all perfectly fine, and the site benefits from a DigiCert Extended Verification certificate, however it seems Vodafone Secure Net is blocking access.
Looking at similar posts, I think you may need to reclassify the website?
Solved! Go to best answer.
12-10-2024 04:46 PM
I have heard back from the team and it has been successfully whitelisted. Please allow this 24 hours to take effect.
15-10-2024 04:46 PM
Hi @Thomas_H .. looks like the issue has been resolved and clients can access the service on Vodafone no issues now