Customers complain about website being blocked by vodafone Secure Net

[aliariyan]

We have received several complaints from our customers all on Vodafone network that Secure Net is blocking their access to our website (www.dolphinfitness.co.uk). This is a very busy and reputable website and it is causing an inconvenience to our clients on the Vodafone network.

SSL certificates, etc are all perfectly fine, and the site benefits from a DigiCert Extended Verification certificate, however it seems Vodafone Secure Net is blocking access.

Looking at similar posts, I think you may need to reclassify the website?

[Thomas_H]

No problem that shouldn't be an issue. I've raised it to the team for whitelisting under INC000005309910 and we'll back to you with any updates. 

[aliariyan]

Hi @Thomas_H .. looks like the issue has been resolved and clients can access the service on Vodafone no issues now