My mobile has full 4G signals but it is extremely slow in this area, while 5G works fine, with limited signal received.
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
Yes, and I have to go away from the Regent Road and Ordsall Lane area (including the Sainsbury's) to regain service
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.
M5 4RS
3) Does the issue occur if you try your SIM card in a different phone?
I don't have access to another phone
4) What errors are seen or heard when the issue occurs?
Cannot reach internet, or sometimes it can but with extremely low speed
5) Does this happen on 2G, 3G, 4G or all?
Not sure for 2G and 3G, but always on 4G
6) When did you first notice this issue?
A few months ago
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
Permanent
