Mast fault

[AndyMH]

We live rural and are served by a low power "community" mast. It has failed, no signal (I should receive 4 bars signal strength in the back garden). Might be co-incidence, we had a power cut yesterday when I noticed it, does the mast have battery backup?

Mast is located at BA12 7EZ on the Hindon Road.

There seems to be no way for us mortals to contact the network team directly.

[Remi]

Hey @AndyMH, Thanks for getting in touch. We can't directly access any account information via this forum, so please make contact with my team here and we can look to investigate your issue in more detail. We can run some internal checks on your local area to see if there's any known issues that are being reported. 

[AndyMH]

Thanks for the rapid response, I also had a PM from one of the vodafone team which I have responded to (if it went, html issues?). The mast is now back at 4 bars signal strength

[Remi]

Great to hear @AndyMH. If you need anything further then you know where we are, have a nice evening.