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Network queries

Network

rajislam17
2: Seeker

Hi it's been 24 hours my network has been down and I've been struggling to access anything no internet no calls nothing what is going on what am I paying for disgusting service

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2 REPLIES 2
BandOfBrothers
17: Community Champion

I appreciate how frustrating it is when somethings not working @rajislam17 

May I ask is this happening everywhere or in one place ?

If in one place please check your local and surrounding masts via the Vodafone Status-checker 

To check your surrounding masts please zoom out on the map.

Vodafone also has a thread with troubleshooting tips, and a template to use in Network-issues-initial-checks-and-template. 

Tips such as trying your sim card in another phone as a process of elimination to rule out your sim card or phone.

Customer services via Live Chat or 191 can check your account.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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AnnS
17: Community Champion

Hi @rajislam17 

 

The best place to check is here: Down Detector 

 

As you can see Vodafone were doing some updates and this should solve itself.  If you are still having problems, try doing a network scan from your connection settings, when completed select any other network, wait until it rejects the request and reselect Vodafone.

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