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03-09-2024 06:36 PM
Hi, my phone is 5g enabled and I have a 5g phone plan. Wherever I go in the Uk, I never have a 5g connection, and I go to lots of places. I live and work in London but never get connected to 5g. I know the problem is not my phone or my contract, because when I go abroad I am almost always connected to 5g.
From other posts, it looks like I need my sim to be de-provisioned and re-provisioned by Vodafone, but I don’t want to spend hours on the phone to a call centre going through the motions of restarting my phone etc. Any ideas how to just get this done please?
many thanks
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04-09-2024 05:52 AM
You could try speaking to the Vodafone Social Media Teams via Facebook or X.
https://forum.vodafone.co.uk/t5/About-the-Community/Contact-us-about-account-related-queries.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
04-09-2024 05:52 AM
You could try speaking to the Vodafone Social Media Teams via Facebook or X.
https://forum.vodafone.co.uk/t5/About-the-Community/Contact-us-about-account-related-queries.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
04-09-2024 07:46 AM
It would be worth completing the template here Network Issues , this will give the Social Team something to work on regarding your 5G access.
Your problem may only be due to the amount of available band width. Take a look at 5G Ultra here 5G Ultra
04-09-2024 04:56 PM - edited 04-09-2024 04:57 PM
@AnnS wrote:Your problem may only be due to the amount of available band width.
This would exhibit as an available 5G connection, but limited/no data speeds. Not, no 5G access.
It would also be location-dependent.
05-09-2024 09:09 PM
successful outcome!
thanks folks for your replies. I copied my original post to the social team and, perhaps inevitably, I had to work through the standard flowchart (is your phone updated, where do you live? etc.) but after getting through that, only a day and a half later, they agreed to de-provision and re-provision my account and, bingo! I now have 5g. I hope someone with the same problem sees this and knows what to ask for.