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Thank you for confirming the URL @enigma1985. I've just tried to connect to your website using a Vodafone mobile connection with an active Secure Net subscription and had no issues. Before we proceed any further with our investigation, can you ask the the staff member if he has an active Secure Net subscription, as this is an optional service offered to our customers. Could you also ask your employee if the content control bar's been lifted on his service. Due to the nature of the the services offered by your site, this may prevent access.
If you could also ask your employee to refresh his connection to our network by restarting his device. If their phones not updated on our network for a while and is using an old connection, this can also cause error's to occur.
I just got the same staff member to try and access the main website and he got this message, so sometimes he is getting the SSL error page and sometimes this page when accessing pages from our website.
That is the message we'd expect a customer to receive if the site was being blocked by the content controls set by Secure Net. This will be due to the nature of the site and the service available through it. As most broadband service include their own content controls, Secure Net only monitors your use when connecting through our mobile network and this will explain why he can view the page via his WiFi connection. If your employee wishes to keep their Secure Net subscription and access your site, they will need to log into their Secure Net account and lower their content control settings. If they don't wish to continue to use this service, they can cancel their subscription through the My Vodafone app.
Looking at the second message they've received, it appears the service is working as it should and the user settings on the app need to be updated.
