Severe packet loss in the DL2 (Darlington) area on Vodafone router 192.168.213.22

[Gnomesenpai]

I have been speaking to support and hitting an absolute brick wall when trying to explain the issue to them. I am seeing extremely low speeds and packet loss as soon as i hit a Vodafone router with the IP 192.168.213.22, support are throwing wild claims how "it will be fixed by <time>PM" which comes and goes still seeing up to 35% packet loss. What can I do about this? Vodafone just will not listen.

OPNsense.flat.local is my core router

72.16.1.1 is my 4G modem.

[Gnomesenpai]

I'm sorry @Amanda but i've been on to support several times over the past month. As previously said and proven by other people, this is not an area fault but a greater problem on the VF network. even when i move to a different location that packet loss still exists. Its more frustrating that this is having to be constantly repeated, ive been through numerous troubleshooting steps with your support with no resolution other than being pied off with a discount, while the discount is nice yes it does not solve our issue of unusuable service during peak times. As I am writing this I am sitting at 20% packet loss, with youtube being near unusable at more than 360p. Attached image is from a system under my control pinging from the Hetzner's network over 4G to my network at home. As you can see, it is very unreliable.

[Gnomesenpai]

And again, another day of near-unusable service, sky high latency and packet loss. What is going on Vodafone? Why is nothing being done about this still?

As you can see, this is happening at peak times, why is this not resolved yet? @Amanda @Mark 

[Gnomesenpai]

Another day, another peak time unusable service with no explination as to why.

[Amanda]

Thanks for keeping us updated @Gnomesenpai - I'm sorry for the delay getting back to you. 

I can see you've since been in touch over social media - please pop a reply back to our last message and we'll be able to help further. I've also added a note to ensure that your community thread is read, so that the person who picks it up gets a true understanding of what's happening. 

[Gnomesenpai]

Hello @Amanda  your support staff read it last night and proceeded to tell me that it was my device and that i should reboot it because of "low speed", yet again, your support team is not understanding the problems at hand.

[BrilloPad_]

I've given up with trying to get a resolution.

Three sim arrived yesterday - faster and no packet loss. I'll be looking to cancel my contract with Vodafone now.

[Gnomesenpai]

-removed-

[Gnomesenpai]

  

To add to this, both my phones 4g (vodafone) and our VF 4g home internet is seeing this issue so as support keep suggesting IT IS NOT JUST THE DEVICE. It blows my mind that no one at VF is seeing this issue.

multiplayer games are unplayable due to this.

[Gnomesenpai]

 

Again, more bad service, currently at work and over 10 miles from my home(and 4g modem). Is anyone at VF going to take responsibility over this?

[Gemma]

@Gnomesenpai - thanks for the examples you've sent here. I understand your frustration and we do want to help. I can see we were talking to you on Social Media before, and we've added a note to the conversation with a link o this thread. Please can you get back in touch with us there?