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Network queries

Terrible signal at STANSTED AIRPORT

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3: Seeker

Can anyone shed any light on the absolutely awful signal for both data and calls at Stansted Airport?

 

H and 4G signal shows up, as do 3 bars in the phone reception, but calls are almost impossible, and any data usage is either non-existant (usually the case) or so bad that you just have to give up.

 

I'm especially griped as I tested the signal last year before going full time Vodafone (using my 1 month trial period) the signal worked fine so I signed up on a contract. I also got my other half to change from EE only to find that now the signal(s) are so atrocious as to be worthless. I had been on Three with similar problems (signal showing as available but unusable data) and really liked the Vod package, but I may have to go back to EE as it is so bad and I use the airport frequently.. 

 

Any ideas if this is temporary (going on for 6 months now) or simply lack of bandwidth/EU travelers roaming/network blocking?

 

The Stansted official wifi (run by Virgin) is hellish too as browsers won't allow connection and email servers simply block everything...

 

Thanks if anyone has any insights as it's a massive pain!

 

 

 

 

 

 

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19 REPLIES
Moderator

I've checked our Network Status Checker and we can only guarantee a 3G service whilst outdoors in the CM24 1RW area @Rye1, our 2G and 4G services are stronger. The mast serving this area (number: 15145) is working as expected and has experienced no outages recently. Our troubleshooting guide can help with difficulty connecting to our network. If the initial steps don’t resolve your query, please complete the template in step six and one of our Network Specialists will be in touch.

 

 

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1: Seeker

Dear Mr moderator,

 

I agree with the original poster on this thread: The Vodafone signal at Stansted is terrible. I am a pilot that operates regularly from the airport and myself and my colleagues with Vodafone cannot get a signal. It shows on our phone we have a signal with 4G however it is impossible to make a call and download data. So I wonder if you might send your engineer to the airport to confirm our common experience. I’m sure your company wants to represent itself well at the third largest airport in the country. Kind regards

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3: Seeker

Thanks @conroy67 for your confirmation about this - and from a pilot too, which should add some degree of substance.

 

Many of us rely on good communications for work, and surely in a location like Stansted Airport should be adequately served?  Imagine if there were an emmergency or an urgently required response, then such an unusable service is just simply unacceptable - especially from a serious network providor like Vodafone.

 

I will fill out the section that Mark (the moderator) suggested, but am not holding my breath. He mentioned that 4G was a stronger signal, but even when in the terminal, I do get a 4G 'signal' showing in the status bar, but alas, a completely unusable data connection.

 

Something is clearly not working here. Come on Vodafone, such an important location absolutely requires at least a 'usable' service - there are safety implications here as well. 

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3: Seeker

For the record - I did post the 'form' that Mark suggested as a new thread title beginning "CM24.....".

 

This has however been deleted, so I can only assume this was deemed a 'double post'.

 

I look forward to hearing back in due course. I'm obviously not the only one experiencing the same issue..

 

 

 

 

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Moderator

I'm sorry to hear you've had difficulty posting the template as rquested @Rye1. We only remove posts that go against our Community Guidelines. Please complete the template again and we'll be happy to investigate this for you.

To help our Network Specialists complete their investigations into the service available at Stanstead @conroy67, could you also complete the steps in our Troubleshooting guide.

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3: Seeker

Mark - I've tried multiple times to post the form on an new thread, but each time it is taken down. It appears briefly, but when I click on it, it says at the top that it is "spam". Initially I posted it with a link to this thread, but checked the guidelines which said not to post links. I've since re-posted it with NO links (and nothing esle 'not allowed') and it still gets deleted.

 

Please can you advise as how best to have this signal issue at Stansted Airport looked at?

 

Thanks.

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3: Seeker

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
 
No phone or data vailable despite 3 bars of phone & 4G data showing in status bar at Stansted Airport. Please also refer to thread "Terrible signal at STANSTED AIRPORT" (no 2607292).
 
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.
 
CM24 1RW - Mast number: 15145  Stansted Airport all areas.
 
3) Does the issue occur if you try your SIM card in a different phone?
 
Yes.

 
4) What errors are seen or heard when the issue occurs?
 
Phone and data 'show' as available (3 bars phone, 4G & 3G) but no calls possible and data is unusable. This has gone on for at least 6 months, and can be confirmed also by pilots using the airport, and other people I know. Basically, it's a totally unusable network, and in my opinion, could even be a satety as communication within an airport coud be essential in the event of an emmergency etc.

 
 
5) Does this happen on 2G, 3G, 4G or all?
 
All
   
6) When did you first notice this issue?
 
6 Months ago. Before that, I tested the Vodafone SIM before signing a contract and it worked OK. Then, soon after, things became impossible.
 
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
 
99.9% of the time, and when any data passes through, it's available for about 30 seconds and at a speed of no more than 1 mbps. Then it simply cuts out. No calls connect. This can even occur when the airport is very quiet. 

 
As the pilot @conroy67 noted in the above thread, he and his colleagues on Vodafone also can not use the network, which surely is a real problem if pilots cannot adequately communicate. I would concur with him that this is not great for Vodafone's profile, and would join him in suggesting a visit to Stansted Airport by an engineer to see what the issue is, and what can be done about it?
 
Many thanks, and I, and I'm sure many others, look forward to hearing if anything can be remedied.

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3: Seeker

Mark

 

Now successfully posted.

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Administrator

@Rye1 @conroy67 I've asked the question about this area and have been informed we're aware of a speed issue. Our teams are working to resolve this, but sadly have no timescales to report back yet due to the complex nature of deployments in airport locations. 


Rye1 - I've moved your template to this thread just to keep everything in one place 🙂

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3: Seeker

Thanks Alex.

I do hope something comes of this, in such a prominent location. EE manage it, so I'm sure Vodafone can keep up

Please do keep us informed.

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1: Seeker

Thanks for this update. As a regular user of Stansted I've also noticed an issue over the last 6 months. It is really frustrating and as my vodafone contract is due to expire next month I think I will most likely be moving to a provider who can offer a signal at Stansted. 

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3: Seeker

... I again also used Stansted on Tuesday, and managed a speed test of only 0.3 mbps (max)..

 

Screenshot_2018-09-25-11-46-06.jpg

 

Interestingly, I chatted with a member of staff who told me that the airport admin itself used O2 as their 'in house' network... So a clue there 

 

It's a shame, as thus far, I've been very happy on Vodafone, but once my contract expires in 6 months, I too shall be considering my options. Unless, of course, things change for the better. Even 2-5mbps would do me, if it worked.

 

 

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Moderator

@dougforbes @Rye1 - Thanks for sending the example! We don’t want to lose any of you as customers. Our Network Engineers are working hard to get this resolved. I’m sorry for any inconvenience it’s causing.

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1: Seeker

I’m at Stansted now, I can confirm all the observations above. 

 

Phone seems to have a good signal, the data performance is pathetic. 

 

I had the same issue in May. Clearly, it has not been fixed. 

 

Can only assume that that there is massive over-utilisation. 

 

If you need a network that actually works at Stansted, best avoid Vodafone!

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3: Seeker

@be11aml

I was going to be there on Tuesday coming in the hope of some sort of improvement, but you've beaten me to it.

 

Come on Vodafone, this is poor. And I own shares in you too!

 

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2: Seeker

I travel through Stanstead to London and back to Edinburgh every week and confirm these issues are constant and very frustrating.

 

one mildly useful ‘hack’ I’ve found is to turn off 4g as 3G seems to work better although ‘better’ in this instance still  isn’t good. 

 

The virgin powered WiFi service has been improved after some complaints and I find myself using that and forced 3G or edge for voice calls which makes my 40gb roaming data a bit pointless!

 

a timescale or update of engineering activity would go a long way to mainting my patience as for me changing my consultancies 30 lines from Vodafone based solely on the lack of service at this airport is going to be a pain and admin task I’d rather avoid.

 

Here’s hoping!

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3: Seeker

@IanDaniels

 

Thanks for the 'hack' suggestion - I'll give it a go next week, but I'd rather not have to jump through so many hoops. Like I suggested in an earlier post, I feel there are also some safety issues at stake here. Imagine an 'icident' and you needed to make emmergency calls etc.. As it stands, I find it as good as impossible to use data or receive calls. If O2 can do it, why not a 'serious' communications provider like Vodafone.

 

I left Three even well before my contract expired as for EU travellers, their service is a bit of a 'toy' whilst abroad, however at Stansted at least I could get a great 4G signal at the main gates (40-58), though not anywhere in the terminal. With Vodafone though, there is nada, nish, nichts.

 

Shame, I was genuinely in high hopes when I signed up, and especially disappointed as I acutally 'tested' Vod last year at Stansted during my one month 'trial' - only to find nothing worked as soon as I continued the contract

 

 

 

 

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1: Seeker

Could not agree more. I am a regular business traveller out of Stansted.  Once in the terminal data is completely inaccessible, despite a supposed 4G signal.  Once the plane has taxied far enough away from the terminal - data is back.!  This is not an exaggeration. Our company has been in touch with Vodafone previously   But no resolution has been found. I was back at Stansted on Weds and experienced exactly the same problems.  

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1: Seeker

I am at Stanstead airport for the third week running and have the exact same problem. Every week so far as soon as I am close to the airport the signal shows 4G but nothing works. Can’t do anything apart from try and use the awful Virgin WiFi.... seems Vodafone aren’t bothered about resolving based on the dates of these messages !

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