URGENT: My website is inaccessible on the Vodafone network: insecure redirect via allot.com

[ljp2024]

Hi!

Me and my web developers are having an issue that we've never come across before. We recently launched our new website, changed host to ionos and after setting everything up with a correct SSL certificate, we have found out that some users are unable to access the website and were getting an Err_cert_authority_invalid. 

We reviewed everything and found out the website had been included in the blacklist of some antivirus providers. We reviewed again the website, found everything was fine and correct and contacted these companies one by one and each one of them confirmed it had been a false positive and removed our website from the blacklist.

But some users still found that they couldn't access our website. We reinstaled the certificate, reviewed all the website again, and then found out it only happens to users that have Vodafone as their ISP. They get an 'insecure connection' warning, with an SSL certificate for that page being issued by allot.com, which is not our actual website SSL (which, as I mentioned, has been verified as fully working several times).

I've read in this forum that this has happened before to other users. Could you kindly assist to solve this problem as quick as possible. It is not only not allowing some users to get to our website, but also impacting very negatively our brand. 

For your reference, our URL is www.mejoronline.net

I have attached a screenshot of what users see, and some screenshots of different providers confirming it was a false positive as well as today's Quttera analysis of the Website.

I hope you can help as quick as possible, this is completely messing our numbers of the end of the year.

Many thanks

Laura

[ljp2024]

Also, please find attached a screenshot of VirusTotal screening this morning.

i hope you can solve this as fast as possible, it is rally urgent.

many thanks

 

[Cynric]

@ljp2024 Have you also contacted Vodafone Spain? This is the UK forum and may not be able to assist you.

[ljp2024]

Thanks for the info! 
I’ll contact them as well. Quite desperate tbh… I saw a post here from some time ago with the exact same problem.

[AnnS]

Your site is not blocked on Vodafone UK @ljp2024 . I have just accessed the site without any problems. 

This may just be a Vodafone ES issue and will need to be raised with the Spanish network 

[ljp2024]

Many thanks for checking this and the info!! 
it definitely happens in Spain, but I can’t seem to find an equivalent forum for Spain. Hopefully someone can point me towards the appropriate team? 

[ljp2024]

Sounds reasonable, however there was a very similar issue raised here 1 year ago (https://forum.vodafone.co.uk/t5/Network-queries/URGENT-My-website-is-inaccessible-on-the-Vodafone-ne...) of a person also based in Spain... So I'm hoping someone will be able to help out!

[Cynric]

@ljp2024 https://ayudacliente.vodafone.es/particulares/contacta/

[ljp2024]

Thanks @Cynric , unfortunately it's impossible to talk to the tech team... I've tried several of those numbers, the AI they have forces you to provide an ID number or phone number, and if you say you don't want to purchase anything, it just hangs up on you. And if you do say you want to purchase something in order to speak to a human and try to get the appropriate number, they hang up on you too!!

[Cynric]

@ljp2024Did you also try the social media where their "help" desk hang-out?