Very poor signal N1 3BL

[maqroll]

For the past 3 weeks, there has been extremely poor signal at N1 3BL, as if a mast had stopped working. On the network status checker site it still says "We're aware of some issues" in this area, but there is not ETA or explanation for why I barely have any signal/internet. I've seen posts here where similar issues took 8+ months to solve... Please could you investigate/escalate. Thanks.

[BandOfBrothers]

Hello @maqroll 

It's best practice to fill out the template provided in this link so the Team can act. 

https://forum.vodafone.co.uk/t5/Network-queries/Network-issues-initial-checks-and-template 

More detailed information in regards to network issues > https://forum.vodafone.co.uk/t5/Network-queries/Network-queries-frequently-asked-questions 

I hope the connection issues are resolved ASAP in your area. 

If i can be of any further help please don't hesitate to ask  😎 

[japitts]

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@maqroll wrote:

For the past 3 weeks, there has been extremely poor signal at N1 3BL.....Please could you investigate/escalate. Thanks.

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Field Ops & radio maintenance teams aren't waiting for CS to complain about outages in particular areas before doing anything about them! Each & every fault will have an internal-SLA, and field-maintenance teams will work to those.

[Beth]

Hi @maqroll! I can see from our Network Status Checker here, that we're already aware of the issue and working on it as quickly as we can. You're able to sign up for alerts to the maintenance by entering your postcode into our Network Status Checker, and selecting "My alerts" to set this up for your mobile or email address. You'll be notified as soon as this has been resolved 🙂