Vodafone Blocking My Website

[cudedesign]

Hello, My client has notified me that their website is being blocked by users when trying to access the website using Vodafone on the mobile. Users are seeing: The Connection Is Not Private.

Even though we have an SSL certificate installed. This is the website: https://ccha.biz/

From similar posts, I think you need to reclassify the website?

[BandOfBrothers]

The Vodafone Social Media Teams read all posts so should be able to help with this, and or speak to them directly via Facebook or X. 

[Cynric]

@cudedesign blocked.org.uk says that this site is not being blocked, https://www.blocked.org.uk/site/https://ccha.biz/

[Lucy_F]

Hi @cudedesign Scanning the URL via VirusTotal it does come back clean, and as mentioned previously, the site isn't reporting as blocked. If you can please provide a screenshot of the error users of our network are facing when accessing the site, we can look into things further. 

[cudedesign]

Hello, Thanks for coming back to me. Please see the image attached.

[Janey · Accepted solution]

Hi @cudedesign We have an update 👍 Your website has been reclassified, please allow 24 hours for this take effect. If you need help with anything else, just let us know.

[cudedesign]

Thank you!

[cudedesign]

Thanks, what could be the cause then? As people using Vodafone are definitely being blocked.

[Cynric]

@cudedesign Did you call VF helpdesk? 

https://www.vodafone.co.uk/help-and-information/complaints

[Jason]

Thank you for the screenshot @cudedesign. I've raised the URL in question to be reviewed under the reference number INC000005202098. We'll let you know as soon as there's an update, so do keep your eyes peeled.