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Vodafone is blocking my website as "not private". It has SSL and works for everybody else

martinlapworth
3: Seeker
3: Seeker

I am experiencing the EXACT same issue as the one mentioned by both @krishnapatel and @twgfwmw on this thread:
https://forum.vodafone.co.uk/t5/Network-queries/Vodafone-is-blocking-my-website-even-it-is-secured-w...

Please fix this asap, as it is undermining customer confidence in the website: sentencebuilders.com

Why do site administrators have to take it upon themselves to get this sort of thing fixed? Why can't Vodafone do its job properly?

Martin

7 REPLIES 7

joesm
4: Newbie

It will probably examined by the support team and solved as soon as possible. It even takes for the Google to re-crawl and re-index a page. In the mean time, you may check whether there is a malicious plugin on your website that resulting in your website seen as not private.

martinlapworth
3: Seeker
3: Seeker

It's only Vodafone users that are experiencing this issue hwne accessing the site via mobile. The website is fine.

CallumR
Moderator
Moderator

Hey @martinlapworth I've raised your website to our Network team and they'll check it over and get it reclassified. Once we have any further information, we'll respond to you on here. 

martinlapworth
3: Seeker
3: Seeker

3 days later and apparently this is still happening !!!

JaneyR
Moderator
Moderator

Good morning @martinlapworth We've had an update from the Network Team. Your site has been reclassified - could clear your cache and cookies, and then test please? Let us know how you get on. 

martinlapworth
3: Seeker
3: Seeker

I'll see what info I can get. If it requires the user to clear cache and cookies, that may be problematic. The users are school students using the website on thjie phones in their language classes and for homework. (I don't have a Vodafone network so am unable to check myself...)

@martinlapworth - I've just tested it from my phone and it's loaded ok so hopefully it will be ok for everyone now. Please come back to us here if there's anything else you need.