Website Inaccessible on Vodafone Mobile Network

[roshankumar402]

Hello everyone,

Our website, https://superoffice.trakopuk.com/, is currently inaccessible to users on Vodafone cellular connections. When attempting to access the site, they encounter a "your connection is not private" warning, despite our website having a valid SSL certificate. The website works fine on other networks.

This issue is impacting our business, and we need urgent assistance to resolve it.

Thank you.

[roshankumar402]

@Janey Any idea how much time will take?

[Janey]

We don't have an timescale @roshankumar402 but we'll work as quickly as we can. You'll be the first to know when we have an update.

[roshankumar402]

Hi @Janey Any update? Our users not able to use our app.

[Janey]

Sorry @roshankumar402  I should've said, it'll be 24 hours at  least before we have an update. Rest assured that as soon as we do, we'll let you know here.

[roshankumar402]

Any reason for blocking again the our website? please let us know so we can resolve the issue, also I've scanned the url on virustotal and its cleaned.

[Lucy_F]

Hi @roshankumar402 Can you please share a screenshot of the error customers are experiencing accessing the webpage? 

[roshankumar402]

They getting error - your connection is not private

[roshankumar402]

last time after reclassified the wesite, its start working but from last 3 days we're facing issue again.

[Lucy_F]

Thanks for getting back to us. Have you made any changes before this began happening? Can you please provide a screenshot of the error displaying and I'll get this re-raised to our team. 

[roshankumar402]

@Lucy_F I have asked the team to obtain a screenshot from the user, for now can you please confirm this url working or not at your end - https://superoffice.trakopuk.com/customerApiv3/getLanguageData