Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Resolved! Webform for talkmobile?

Hi After getting cheesed off with the performance of a different network round me I decided to switch to Talkmobile (I'm not a heavy user but wanted to be able to use 5G, PAYG and pay monthly on Vodafone are a bit more than I want to shell out, sorry...

Free SIMs for Ukraine refugees - calling Ukraine

Hi, I've got two Ukrainian refugees with me. They've got the free  Voda PAYG SIMs with free calls and 20 GB monthly allowance. When they loaded them to their phones they could call Ukrainian numbers, but now they can't. They get a message saying that...

1wheeler by 3: Seeker
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Resolved! Non-sensitive website blocked by Vodafone content filter

We have recently become aware that Vodafone’s online content filter is incorrectly labelling our website as sensitive content, rendering it inaccessible to some of our clients. Our domain – https://www.jordanlynch.com/ - needs to be recategorized, as...

Missing calls

I'm missing a lot of calls. My phone is connected to alexa and I'll hear it beep on alexa to notify me of a missed call but no call comes through or shows on my phone's call list for missed calls.. callers phones are showing that they called me and t...

broken reception telephony

Hello,  I have been experiencing the same problem as Kam-PKS when using the note 20 ultra from TW13 6HD. yesterday I was on a call from that area it kept dropping out the other side could hear me I could not hear them for perhaps 20 seconds then voic...

bill2 by 2: Seeker
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Terrible signal but coverage page says I should have 4G

Just got new phone today, I’m not sure if that has anything to do with it, but the Vodafone coverage page says that I should have full 4G connectivity https://omegle.onl/ https://xender.vip/ at my home indoors and outdoors, but I’m barely getting 3G ...

People can't call me and live chat useless

Hi all, For a few weeks now no one is able to call or text me. There's nothing wrong with my phone, I tested the sim in other phones and the same issue persists. When people dial my number there's just an error and it won't connect. Text messages don...

Phone mast

Could someone contact me with regard to the prospect of a mast being put up on my land. 

Canary Wharf - data connection speed

I am based in at 10 Upper Bank Str in Canary Wharf and when I am on one end of the building connected to 5G, my iPhone 13 data response is virtually zero. Yet, when I go to the other side of the same floor with 5G I have good response. This applies t...

kharry by 2: Seeker
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