We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
My wife and I live in a house in SW England with no 4G signal so are dependent on wifi calling. Both of our Sony phones on Vodafone have stopped working on wifi calling this afternoon. I went through all the obvious resets but to no avail, so called ...
Hi, my Sure Signal has recently stopped working and we've been forced onto WiFi calling. We're in a poor signal area (hence why we had a Sure Signal) so this is a predominant mode. I have 300 Mbps down and 100Mbps up fibre connection with only 1 oth...
Hi. I have a Huawei Honor Magic 4 Pro. Wheen i make a call it switches to 4G. Is there a away to make calls over 5G. Also i have been having terrible connections over 4G in my area since February 2022. No one has come up with a solution within this t...
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Indoors is worse. I have only one bar of signal.Intermittent 4GCalls are dropping out. 2) What is the full postcode (e.g. ST1 1AA) of where the is...
Dear Vodafone,With this message we are reporting an unpleasant problem that occurs when visiting our Website when connected to the Vodafone line from a Smartphone. I have done a lot of research on this problem with Vodafone and have found several ref...
Hi. Our website www.jetcraft.com and associated app appear to be blocked on the Vodafone network, there appears to be a MITM attack on the SSL cert from allot.com which looks to be the Israeli security company Vodafone uses for web filtering. Could...
Dear Vodafone team, We are having a big issue with an URL that is being blocked by Vodafone.The URL is for directing users to download an app that is designed for a design exhibition in London.https://qr-open.it/g/5nqyrxyj7It The exhibition will be l...
Hello there, Please could you review why our website is being blocked by Secure Net. The platform is for mental health and well-being and should not be blocked. Commercial Site: https://mhfaengland.org/ Blocked and Required URLs:Login URL: https://mh...
Hello!One of our clients domains is being blocked by Vodafone's SecureNet.Domain: https://brianrobinson.co.ukWould you be able to submit a support request to the network to see if we can get this unblocked as soon as possible.Kind Regards,Matthew
There has been poor mobile service at PE317BD for at least 5 years now and for the past 12 months on the coverage checker it has been saying planned (3 months) considering the part of 4G that is affected covers MULTIPLE caravan sites you would think ...
