We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi, Do you know why this website is being blocked by your mobile network?Its not blacklisted by google or other DSPs and has no issues. www.my-bmi.co.uk
Hey guys,I have tried to follow all the guidance online about how to connect third party routers and eliminate the need for the Vodafone one. I got the username and password to use for connecting the ISP directly. I have been through the setup proce...
EE recently put up a new mast in Branscombe, Devon (EX12 3DA). The village has never really had any mobile service at all until a few weeks ago and now EE customers get good 4G signal. Is there any likelyhood that Vodafone might do a mast share and p...
All today my mobile data has not been working, I've done the recommended APN settings they suggest, and spoken to two customer service people that took me through the same route, it says I've got bars in the icon on my phone but it has an X at the bo...
Hello, We noticed that our site is blocked by Vodafone Secure Net. Our users cannot access our site. Can you please solve the problem? Domain: https://hekimzade.com
Hello. Unforunately after speaking to multiple departments within Vodafone it appears no-one is able to take my concerns seriously in regards to the Unlimited Max Plan, and I have found no real way of sending proof of what is actually happening to yo...
Customers using vodaphone network are being blocked from my website ibbidirect.co.uk it is saying adult content age restriction or error. Please can this site be whitelisted as we are losing customers because of this problem. Thanks. Eliza
Hi all, I am having issues with receiving SMS messages. I do get text messages from family/friends and some services, whereas some do not come through at all. For example, text messages from Uber Eats, NHS and other services do not get through at al...
Hi there, I am the CEO of butlerbookings.co.uk and a number of our customers and staff members have reported that SecureNet is blocking Vodaphone users from our website. It says the connection is not private but we have a valid SSL connection in pla...
Hi, Our company domain with web applications for multiple clients is blocked on Vodafone network by SecureNet.Could I please ask for this domain to be whitelisted: https://secure.membra.co.uk/This is an exmaple of our demo website which should be wor...
