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25-09-2024 04:50 PM
Hi everyone,
I’m on an iPhone 16 PRO. I had an older contract (pre 2020) and the 5G Standalone option was greyed out. I was told by a Vodafone representative that I would need to upgrade my contract to benefit from SA. (or Ultra as they call it)
I’ve done that and the SA option is still greyed out.
Does 5G SA actually work for anyone on an iPhone? Or was I just tricked into upgrading (hence losing the roaming benefits etc)?
Many thanks
25-09-2024 05:16 PM
I have an iPhone 16 pro and I can toggle 5G Ultra on and off. Whether it works or not, no idea. Try going to Settings > General > About and see if you get a carrier update.
25-09-2024 05:18 PM
No carrier update, and the toggle just says “your sim doesn’t support 5G SA, contact your carrier”
nobody on chat or in store had any idea and the “network specialist” called me today to say 5G SA is not launched and that’s why the toggle isn’t working… which is obviously wrong
25-09-2024 05:45 PM
Red150GB + entertainment. definitely says it should support 5G SA. I’m also on an eSIM, are you using a plastic SIM? Just checking
25-09-2024 05:53 PM
I'm Red 100 without entertainment. I use an eSIM too! Does 5G Ultra show in your online account under Extras?
25-09-2024 06:06 PM
Yep, it says “active”. Thank you for your help btw!
It’s just the toggle that doesn’t show it. And nPerf app always shows I’m on NSA even in areas where SA is supposedly rolled out
25-09-2024 06:38 PM
nPerf shows SA for me. Speeds ain’t great on Vodafone though. I got a speed test result of 8MB on 5G NSA, 150MB 5G SA. To be honest, 5G on Vodafone here in West Wales is pretty poor all round. I use Vodafone as a backup line alongside my SMARTY SIM.
25-09-2024 09:41 PM
Thank you once again! May I ask if you could check your APN settings to see if they’re different from mine? Mines just the generic “wap.vodafone.co.uk” . I guess I’m on a wrong profile
26-09-2024 08:58 AM
Hey @barelyrebel, the APN sittings are all same for all customers, they all use 1 profile. You can check if you are on the correct sittings by following the steps here.
If you still have an issue connecting to 5G Ultra and your area supports it, please message us directly on social media, so we can help get this resolved for you.