Court Action Against Vodafone

[HSS1234]

Hi All

Has anyone taken Vodafone to the Small Claims Court? Would like to hear of experiences.

Brief synopsis of my situation:

- Closed a Vodafone Broadband account due to poor service

- Told my account balance was zero by Vodafone

- No letters or emails sent to advising of a "closing balance"

- Default marked on my credit file, causing mortgage rejection, hence costing me several thousand pounds extra having to go for a lender that would accept me

- Been through CISAS who have confirmed multiple failings in Vodafone customer service. However, awarded an insignificant compensation amount I am not happy about

- looking to pursue in small claims court now 

Any provide any advice? Thanks in advance. 

[Gemma]

Hi @cancelnightmare  I can understand your frustration, if it wasn't made clear, that you'd need to give notice to cancel, when you visited the store. It is in the terms of the contract. With you still not being happy with the resolution you've been offered, this would need escalating further. We can check your account to see if the complaint is still open and provide you with the details of your case handler if it is. Or you may find their details on your complaint email if you have this. Please message us via the Social Media contact details that mark gave.

[cancelnightmare]

Hi Gemma,

We have spent hours and escalated this issue to senior level. They understood us, talked to even further above and told us that it is company policy to offer 50%. Our choice was 50% or deadlock letter. We chose deadlock letter. I only wrote here to get help from people who took Vodafone to the court and won their case. Thanks for your time. 

[davidbeaumont59]

No. The judge just looked at my case, found in my favour and awarded damages. Vodafone paid within a week.

[cancelnightmare]

Also did you resolve your claim through mediation? Or did it go to hearing? Did you pay for a solicitor to represent you at the hearing? Many thanks!!

[davidbeaumont59]

No mediation. Went to court. No legal representation. Easy to do it yourself. Cheers.

[japitts]

Most courts & judges will expect you to mitigate and treat legal action as a last resort, to this effect most telcos - VF included - have some kind of ADR scheme. VF use CISAS & Ombudsman Services - https://www.vodafone.co.uk/help-and-information/complaints/code-of-practice 

[HSS1234]

Hi David

Very well done indeed, I'm glad you got this sorted and some form of compensation.

My case was actually last year. And I settled as well with Vodafone at a level that I was happy with.

Agree, more people need to stand up to big organisations like this.

Well done again!

Kind Regards. Harry

[mrmajestic]

Would love to get your take on my issue as outlined above. Thanks.

[HSS1234]

Hi there

Drop me your phone number and I will call you this weekend. Rather than discuss on this chat.

Thanks

Harry

[mrmajestic]

That's fantastic, well done!  I'm in a similar position it's less of a solid case but I would love to take them to court.  My ex-wife was on my account but when we separated in 2020, I called Vodafone and asked them to remove her number from my account which they confirmed but over the phone.  Then in 2021 after we had already divorced, I had a dispute with Vodafone and left them over poor performance/breach of contract.  I had paid everything and nothing outstanding.

July 2021, my ex wanted to leave Vodafone but was still in contract and she broke the agreement and left.  They fined her £200 which she didn't pay then they put a credit report on my credit record which damaged my chance of getting a mortgage.  The report is still on there and they refuse to remove it regardless that I had removed her from my account in 2020.  I've argued with Vodafone via numerous letters with their Legal Dept.   They deny that any such call removing her from my account took place.  I tried doing a SAR but nothing came up and they denied storing any recordings of any calls or said they had already been deleted.    As a result the report is still on my credit score and causing me problems in applying for a mortgage or an AMEX card amongst other things.  Any advice??