Court Action Against Vodafone

[HSS1234]

Hi All

Has anyone taken Vodafone to the Small Claims Court? Would like to hear of experiences.

Brief synopsis of my situation:

- Closed a Vodafone Broadband account due to poor service

- Told my account balance was zero by Vodafone

- No letters or emails sent to advising of a "closing balance"

- Default marked on my credit file, causing mortgage rejection, hence costing me several thousand pounds extra having to go for a lender that would accept me

- Been through CISAS who have confirmed multiple failings in Vodafone customer service. However, awarded an insignificant compensation amount I am not happy about

- looking to pursue in small claims court now 

Any provide any advice? Thanks in advance. 

[jackiew4141]

I took MG Motors To the small claims court 

need advice us little people can win against the big peeps and I won 

[HSS1234]

Well done Jackiew4141

Not enough people are aware of the process of going to court - if more of us do this, then we will against the giants.

Keep up the faith! 

[Gemma]

Thanks for explaining this @cancelnightmare