Welcome to Vodafone Community
It's hard to find where to give positive feedback on a team member but I've read that posts on here are monitored so it might be able to be fed back.
I contacted vodafone today (5th Apr 2021) to cancel my contract as I have finished my 24 months.
Kevin, working from home in Somerset went above and beyond to help me.
Explaining pac codes, numbers to contact, looking at my usage and other options available.
Just a total star and really lovely. Not everyone can convey a human touch through chat boxes. Bravo Kevin,