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I have been refused a cash for gifts claim with Samsung have I been miss sold my new phone?

CHARLESATLAS
2: Seeker
2: Seeker

I have been refused a cash for gifts claim with Samsung have I been miss sold my new phone?

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @CHARLESATLAS

 

Was this a Cashback offer by Samsung where a person buys an eligible item and then fills out the claim form which is within 60 days of the purchase date ?

 

What have Samsung exactly said to you? 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Its vodaphone who sold me the phone saying that i would get cash back after 14 days, Samsung are saying that im not illegible for the offer??

Evie
Moderator (Retired)
Moderator (Retired)

Did you take the phone contract out over the phone? Was this a trade-in deal?

So that we can check for any notes on your account to reference this to, could you please contact us on social media? Make sure to include your mobile/account number and a link back to this forum thread so that you don't have to repeat yourself.