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I have been refused a cash for gifts claim with Samsung have I been miss sold my new phone?

CHARLESATLAS
2: Seeker

I have been refused a cash for gifts claim with Samsung have I been miss sold my new phone?

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3 REPLIES 3
BandOfBrothers
17: Community Champion

Hi @CHARLESATLAS

 

Was this a Cashback offer by Samsung where a person buys an eligible item and then fills out the claim form which is within 60 days of the purchase date ?

 

What have Samsung exactly said to you? 

Current Phone >

Samsung Galaxy s²² Ultra 256gb.

 

Secondary Phone >

Samsung Z Fold³ 256gb.

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CHARLESATLAS
2: Seeker

Its vodaphone who sold me the phone saying that i would get cash back after 14 days, Samsung are saying that im not illegible for the offer??

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Evie
Moderator

Did you take the phone contract out over the phone? Was this a trade-in deal?

So that we can check for any notes on your account to reference this to, could you please contact us on social media? Make sure to include your mobile/account number and a link back to this forum thread so that you don't have to repeat yourself.

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