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I have been refused a cash for gifts claim with Samsung have I been miss sold my new phone?

CHARLESATLAS
2: Seeker
2: Seeker

‎21-01-2022 04:51 PM

I have been refused a cash for gifts claim with Samsung have I been miss sold my new phone?

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3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

‎21-01-2022 05:51 PM

Hi @CHARLESATLAS

 

Was this a Cashback offer by Samsung where a person buys an eligible item and then fills out the claim form which is within 60 days of the purchase date ?

 

What have Samsung exactly said to you? 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

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CHARLESATLAS
2: Seeker
2: Seeker
In response to BandOfBrothers

‎21-01-2022 05:54 PM

Its vodaphone who sold me the phone saying that i would get cash back after 14 days, Samsung are saying that im not illegible for the offer??

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Evie
Moderator (Retired)
Moderator (Retired)
In response to CHARLESATLAS

‎22-01-2022 11:50 AM

Did you take the phone contract out over the phone? Was this a trade-in deal?

So that we can check for any notes on your account to reference this to, could you please contact us on social media? Make sure to include your mobile/account number and a link back to this forum thread so that you don't have to repeat yourself.

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