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Live Chat down?

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spearfish
2: Seeker

1255 on Fri 17 Apr - is this a long term thing? 

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BandOfBrothers
17: Community Champion

Hi @spearfish 

 

I've just looked and Live Chat is working.

contact-us 

Perhaps close it down and clear your cookies and try again kr try another browser.

 

 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

View solution in original position

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4 REPLIES 4
AnnS
17: Community Champion

Hi @spearfish 

 

Live chat should be working, probably just overworked with the shortage of advisors due to the current situation, it will take longer than usual to get an connection.

 

If you mention your issue, hopefully it will be sorted out on the forum. If it is account specific, just follow this link:Contact Us for Account Specific Enquiries 

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BandOfBrothers
17: Community Champion

Hi @spearfish 

 

I've just looked and Live Chat is working.

contact-us 

Perhaps close it down and clear your cookies and try again kr try another browser.

 

 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

View solution in original position

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spearfish
2: Seeker

Thanks - was broadband related - got in OK when tethered to phone

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BandOfBrothers
17: Community Champion

OK @spearfish 

 

Good to hear your now able to use Live Chat.

 

:Smiling:

 

🌈 Stay Safe  🌈 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

View more options