TOBi - AI Customer Service robot

[redpages]

Interesting to see Vodafone launching an artifical intelligence customer service messaging robot. I've had mixed experiences with bots in the past but have known them to work well with certain questions. It does need to be able to pass off to a human when needed though (as shown in the below  image)

Anyone got any experience or thoughts on interacting with chat robots?

Full article on the Vodafone Social blog.

[JohnUK]

Some bots are ok if you keep to the questions they know about. As soon as you go off topic they get confused.

Yes - it was interesting to read about TOBi.  

Has anyone seen it in action and how can I try it?

[Tash]

Hi @JohnUK, please keep your eyes peeled on our blog and My Vodafone app for any updates and information on when you'll be able to test out TOBi :smileyhappy:

[JohnUK]

Thanks Natasha - happy to be an early adopter for TOBi !