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17-04-2020 06:53 PM
Odd one this. I stopped being able to receive or send emails on my Blackberry 9900 (yes I know it's ancient!) about a week ago. Internet, calls and texts still work. It wouldn't allow me to set up email, saying it couldn't connect to server. Thinking it was a hardware problem, I dug out another unlocked 9900 and set it up, to find that it required Blackberry Enterprise activation. Without that I can't set up my email accounts. (I don't know the history of this phone and have no Enterprise password). A factory wipe didn't help.
So in the end I thought I would do a factory reset on my original phone. It did indeed wipe but it too now requires a Blackberry Enterprise activation password. This phone has never been on Blackberry Enterprise. Anyone have any ideas?
18-02-2022 01:56 PM
did you fixed it?
18-02-2022 06:05 PM
Hey there @IvoryHoward - Are you having issues with receiving emails to your Blackberry? Is this over mobile data or Wi-Fi? Please provide us with any additional information that may help us detect the issue.