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2.4 GHz wifi only works from 2 feet or less and hub overview shows phone connected

Pando8181
2: Seeker
2: Seeker

Hi,

 

A couple of queries, hoping someone can shine some light.

I've just joined Vodafone broadband last Thursday. Everything was working fine until Saturday morning, when suddenly every device connected to the router using 2.4 GHz disconnected. Now I can only connect with these devices from 2 feet away or less. I've tried a different Vodafone router and have no problem getting a 2.4 GHz signal from the usual distance, but the second router cannot connect to the internet. 

Also, a different matter that I don't believe is related, but my router overview page shows a phone connected, however, there is no phone connected to the router. 

I have scoured the internet, mainly trying to resolve the first issue, but could not find anything on either, or at least, cannot find any fix for my wifi problem and any reason why a phone would all of a sudden show up on the overview page.

 

Any help or suggestions would be much appreciated, thanks.

 

10 REPLIES 10

Ok, I was worried something else was going wrong. Thanks for your time and help.