Account closed but still being reported as active to credit reference agencies

[psmith396]

Hi,

I closed my Vodafone broadband account on 3 Sep and the final refund was made by Vodafone on 21 Sep. However, Vodafone is still reporting the account as active to the credit reference agencies. I have spoken with Customer Services about this at length and they didn't seem to understand what I was talking about. There must be a department at Vodafone that deals with reporting to the credit reference agencies that I can speak to about this. Please reach out and I can confirm account details etc.

Many thanks, Peter

[Andy]

Hi @psmith396 👋 I do apologise that you've not been able to get this resolved when speaking with our customer service teams. We can certainly take a look at this and liaise with our credit file team to get this corrected. If you can reach out to the social team here and we will be happy to assist.