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Other broadband queries

Anyone happy with Vodafone fibre broadband?

Moderator

I appreciate this must be frustrating that you're not getting the same performance as your previous provider @alanpater

You can find some helpful tips for improving speed here. 

If you'd like us to investigate this further for you, I've popped you a private message over with details on how to get in touch with us directly. 

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2: Seeker

I am appalled at the level of disservice provided by Vodafone over the last 14 months.

 

I have lost countless hours of my life on the phone, trying to resolve issues caused by Vodafone's wrongdoings.

 

Here's a description of my experience trying to order Vodafone home broadband:

 

I order broadband and on three separate occasions the Openreach engineer does not turn up at my house to fit the internet. Vodafone blamed Openreach and vice versa on each occasion for the incorrect communication that caused the mistake. Either way I lost three seperate days of annual leave as a result.

 

Several text messages were also sent to my phone saying that an engineer was due to get sent out. Luckily I phoned Vodafone first, before booking another day off work, who informed me that these messages were incorrect.

 

It took me close to four months till the internet eventually got fitted. Which was frustrating as I know that if I had went with Virgin, it could have been done within 5 working days.

 

While all this was happening, I made a number of complaints over the phone and had to explain my story countless times to different people. I was passed from person to person, but nothing ever really got resolved and I felt my complaint was never taken seriously.

 

I spoke with someone in a more senior position, who said to compensate me for my inconveniences he would give me a free dongle device, so I had internet in the interim. He told me it would cost me no money, but I had to sign up to it and he would credit my account so I would never pay.

 

I found out this week, that Vodafone have been charging me £32 a month for the last 14 months to use this device and that the whole time I have been using that device in my flat for internet and that the £21 broadband I ordered was never fitted when the engineer came out. He simply fitted the slower and more expensive Mifi device instead - which was not what I ordered.

 

I complained over the phone about this several days again and I was told that someone would phone me back after looking into my case - I received no call.

 

I received a text message to my phone saying that an engineer would be visiting my flat to fit the broadband, even though I didn't schedule a time with anyone (I am at work a the time that came through on the text).

 

In short, as a long-standing Vodafone customer, I find the way I have been treated disgraceful. I have been misled, miss sold to and been caused a lot of unnecessary stress.

 

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4: Newbie

nope not what ive found out today via online chat that they have capped my line or openreach cowboys have done it  as they might of requested since they changed my line to another one which is absolute pathetic .

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4: Newbie

I was in the same boat as you ( the OP) I was loathed to leave BT broadband but I felt like the TV was not good value any more and they have stopped fixing things and it's all generally become more trouble than it's worth.. I've had Vodafone broadband for a week now and it's been faultless ( touch wood) the router works OK and is an upgrade to the old HH3 BT left me with in fact since it has 5Ghz dual band and a few other features. I set up my old HH3 as a wired extender in the lounge using the old Gigabit ethernet connection to the BT box, works a treat.

 

BT had slightly faster connection speed, however it depends on your usage pattern in your household as to whether you will even notice this. In my case I suspect that BT will be releasing a new TV box at some point so hopefully by the time my Vodfone contract is up I can see if they've improved at all and if they are doing special offers I would go back perhaps, although I've kind of gotten used to TV with out having to skip the adverts already :-) 

 

As well as the anoying problem with BTTV the WiFi and cloud storage they give out is all a but superfluous now, and again more trouble than it's really worth, better to spend a bit more money on a 4G contract and google/icloud storage IMHO

 

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1: Seeker

Just Switched from BT to Vodafone. Cannot fault vodafone as they dealt with switch faultlessly and new speeds much superioer to BT and I will save hundreds on punds by switching 

 

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12: Established

I switched from Sky to Vodafone, and the service was totally cr@p.  Backhaul issues meant they were selling a seriously overloaded which dropped to a crawl at night.  Since that has been fixeds the service has worked well.  Took a lot of moaning and contact with Vodafone, and eventually I was assigned a proper complaints manager - who was very helpful.

 

Not sure if I'll stay when my renewal comes, but currently the service is doing ok for me.

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1: Seeker

Switched from BT to Vodafone one month ago. Very happy as my internet speed is better and the cost is half of what I was paying BT. Also router has better WiFi range than BT. All inclusive calls inclued Mobile numbers whereas BT charge extra. I have a new email address having ditched BT as they wanted to chagre me £7.50 per month to keep it!! BT have been ripping their customers for many years and rely on people being scared to try someone else - I have been with them since moving in 32 years ago and all I can say is that if you are worried about changing, my expericne is that it is simple and get a gmail address for your emails and forget BT!!

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1: Seeker

Changed from BT to Vodafone Superfast 2 broadband, with call bundle on the landline. Running up to switch over was set reminders from Vodafone and router arrived as promised. On the day the switch of broadband was seamless and not had any problems with coverage, reliability or speed. On BT my download was 55Mbps and after three weeks is 49Mbps, so a little slower but doesn't cause any issues for Netflix at 4K, iplayer etc. Phone was switched over as I kept the same number don't have caller ID but not investigated that as yet.  The Vodafone Router is working well, I have a TPLINK VR9000 which I used with BT as a replacement to their hub, only issue was I tried to retain my existing SSID and password, SSID wasn't an issue but the router imposed rules on the password which meant I had to change every device in the house, which is when you realise how many items you !!  Will keep the Vodafone router in place for the time being and the TPLink as backup just in case. Overall, very pleased with the service so far and saving me a significant amount of money from BT's exorbitant charges.

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4: Newbie

I had the same issue with the wifi password, I had a extremely 'secure' one setup and I wanted to keep the existing SSID.  Alas the stupid web page setup wouldn't let me enter a password without a capital letter so I took the opportunity to set them all to something easy to remember 🤔

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1: Seeker

Never believe negative comments... As you said, people only throw negativity out of frustration, you won't find many positive feedback because those who experience hood services, have no need to be there. People who experience problems do so for many reasons... Bad cables, bad hub positioning, and many other reasons. End of the day it doesn't matter what service provider you use... They all use the same line! People will experience a variation in speeds depending on their distance to the distribution. It's not a service providers fault of you live on a farm with no roads or lampposts lol

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Anonymous
Not applicable

What started as a positive experience has now resulted in my exercising my right to leave within 30 days. Service was great for the first few days, but VF router was a bit pants and kept dropping out on the 5ghz wifi. Sync was below guaranteed, but could have lived with that. Throughput however has been abysmal, streaming has become uncomfortable (first weekend 4k was not a problem). Peak times the slow downs started, then 4 days ago, bosh, the throughput dropped and has stayed dropped. Testing has been carriede out wired and to the test socket. Sync is 48.6Mbps.  No, I haven't contacted VF as I didn't want to go over the 30 days to get out, having had a similar experience a few years back with SSE. A shame as I would have liked to keep my mobile and broadband together, but alas it was not to be.

Mark

 

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2: Seeker

Its the worst broadband i have ever used.

I have had problems with them i didnt even know existed with broadband until they took over my service.

Customer support is shocking they just close open calls without even contacting you.

 

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2: Seeker

I switched from BT about 3 months ago and I give Vodafone a solid thumbs-up. The switch happened as planned, no problems. I get maximum speed at any time of the day/evening/whatever (wired) via my standard VF router. When I download a big file the traffic is pegged at the maximum 76Mb throughout, totally rock solid. No downtime. I don't use Wi-fi so can't comment on that. Router settings have everything you need for port forwarding, custom DNS etc.

 

VF is the only provider I'm aware of that offers a free static IP, and this was a pleasant surprise when I found out. However, one thing I will mention is that half of the support staff don't seem to have any clue about it. You have to try a few times and talk to different people until you find someone who knows what they're talking about. In the end I got my static IP and it has been great.

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2: Seeker

My Vodafone service was activated 17 Nov 2018. I transferred from BT ADSL2 (getting about 11Mbs) to Vodafone's '38Mb/s' service, at a considerable cost-saving. So apparently more than double the speed at half the price.

 

I persevered with the Vodafone router for 2 weeks. I was using it purely for broadband connectivity; I have an alternative Wireless Access point that I'm happy with, so deactivated WiFi. You'd think this was as simple a job as could be for the VF router. But it was disconnecting once or twice every day. I also saw the crazy high FEC errors that have been widely reported on this forum. Although one or two disconnections a day isn't a disaster, it was aggravating. To see if it would resolve the problem, I bought a used Billion BiPAC 8800NL, £18 on ebay. It's a pretty old model, about 4 years I think, and there are enhanced versions now. But my priority was to see if this might improve performance at mininal cost. And it did! My service has now run without a single drop-out for 30 days. The connection sync'd at 30Mbps. I hoped it might go slightly higher, and I suspect it would if I went through a reconnection now after 30 days perfect connection. But in practice I doubt I'd notice the difference and it's quite cool to see the rock solid connection.

 

So, yes, I'm a happy VF customer, but only after swapping the router. That crappy VF router must be the cause of huge customer dissatisfaction.

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12: Established

and ironically they force you to connect their rubbish router to perform troubleshooting which goes on for weeks and weeks!

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4: Newbie

 

the staff try hard to help, but support have slopey shoulders as they know that they can not fix network isssues

 

im not happy, i just want some peace and quiet not been told how bad the broardband is as they have just been kicked out of a game or there laging to bad to play.

 

maybe if all you do is look at face book and reed the bbcs web page you would be happy as

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4: Newbie

I was the same with BT  I didn't agree with their overcharging and I was also a bit nervous switching to Vodafone don't know whether I was lucky or not but I've not had any problems. I would say that if you have had BT TV they go out of their way to make sure your line is fault free and they are the ones who are best place to fix it.

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2: Seeker

"Overcharging"... you mean thieving. They charged me for BT Sport for 18 months without asking or even notifying me. When I finally noticed they refused to refund me. Apparently they think it's fair game to help themselves to money from your account, as long as you don't notice. This is not the only example of dishonesty and incompetence I experienced during my time with them, the list goes on.

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4: Newbie

I don't think BT overcharged me exactly but what really annoyed me was their constant discounting and then putting the price up rather than quoting what the price would actually be . I spent the savings on a 2 GB 4g phone contract with unlimited calls and I'm still paying less than what BT wanted for broadband alone. And I think they've even put the price up again since I've left. I certainly haven't even noticed the small difference in speed with the fibre I can stream three HD things at once. 

 

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Highlighted
2: Seeker

Yep exactly, the old bait and switch. After one of my multiple complaints about various things I had some senior support person agree to give me a 12 month contract at a certain price. Two months later my payments suddenly increased and they refused to honour the previously agreed contract. Of course, I'd also made the stupid mistake of getting a year's line rental which prevented me from leaving early without being out of pocket.

 

That's also how they got me with the BT Sport, it was originally free, then they sneakily started charging for it. Bunch of crooks.

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