Broadband account closed without my permission!

[LIVID_]

My home broadband has been cancelled without my permission! Vodafone can someone explain the major incompetency on your side and lack of willingness to rectify the situation. I have spent all day trying to sort this out and now find myself taking out a new  contract to compensate for the 15 day waiting period to get the broadband installed today.  The worst network provider with service to match!

[Jayach]

Oh dear. you will get no (meaningful) response from Vodafone on here.

Have you raised an official complaint? Complaints Code of Practice | Vodafone UK

[Amanda]

I'm very sorry to hear this @LIVID_ and I can completely understand your frustration over this. 

We'll need to look at your account to see what's happened and what we can do to get you back up and running as soon as possible - please come and chat to my team on social media. 

Please remember to include your Community username and a link to your post, to save you having to repeat yourself.