Broadband account plan not showing

[sammiddleton]

Since we moved to Vodaphone broadband in the summer our account information is not showing on My Vodaphone online or on the Vodaphone Broadband app. All I can see is an old mobile phone account.

[Jayach]

Do you possibly have two accounts?

[sammiddleton]

Yes there is an old mobile phone account showing in the app.

[Andy]

Hi @sammiddleton 👋 If you could please contact us via the details in this link. We will be able to take a look over the account and raise this into the team to take a closer look if needed.