Broadband app won't pair with router

[Debbie_Blo]

I joined Vodafone on Friday and the app won't pair with my new router.  I've tried the app on 2 different iPhones and neither of them have VPN turned on.  On one of the phones I initially tried to pair using the QR code but that failed.  I then got taken to a 'try again' page that said I may not have pressed the correct button.

I deleted the app and reinstalled and the phone tried to pair via WPS but that failed too.

I called tech support and was told there is an issue with the app that is being worked on.  Is this true? when will it be fixed? Is there anything I can do in until the app is updated? 

[Broker-Man]

I went "live" today (11/09/2019) and have exactly the same problem.

If there is problem it would be nice if somebody responded to save having to call "Tech Support".

[anon500]

I initially had the same problem from an Android phone. But disabling mobile data on the phone worked for me - it can be re-enabled again once you get past the pairing stage.

[Broker-Man]

Thanks for that.

I turned "mobile data" off,  deleted app, rebooted the router , reloaded app and followed instructions and all working now. 

[Debbie_Blo]

Because I'm new to vodaforn BB, I'm told not to turn the router off for the first 30 days, so I'm stuck

[Broker-Man]

I am pretty sure Vodafone state not to reboot the router for the first 6-8 hours when first connecting so as to see the stability of your line.

[JenMartin]

After 12 hours, and trying absolutely everything, this post has sorted everything out! I am now connected. Thank you so much!

[ianatrix]

I bet you were very annoyed being ignored. I'm having the same problem. One minute it works, then goes off. Wish it was easier than this. 

[ianatrix]

Hi, it's 2021. September. I'm still having problems. Annoying.