Broadband cancellation, welcome voucher

[Fhwill]

I've been going through the rigmarole of trying to have a dropout issue resolved, to no avail, and so I'm preparing to cancel my 24 month broadband contract- despite the fees incurred(!)

My query is about the £110 voucher received as a welcome bonus when the contract began in July. Can anyone advise if I will have to repay this if I cancel?

So frustrated and disappointed with Vodafone, low price deal but definitely not cheap!

Thanks

[Jayach]

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@Fhwill wrote:

My query is about the £110 voucher received as a welcome bonus when the contract began in July. Can anyone advise if I will have to repay this if I cancel?

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No, once you have the voucher, it is yours.

Out of interest, did it come from Vodafone or a 3rd party voucher scheme?

It's a shame Vodafone's support is so poor, the product itself is usually quite good.

[Fhwill]

Thanks very much for your reply, I appreciate it!

I think the voucher was from Uswitch, maybe. That's certainly where I changed supplier.

I can believe the product is great when it works but, alas, the woeful support in this instance is just too much to contend with.

Thanks again.