Bt Wifi Discs

[fkhan786]

Hi, I recently bought 3 black bt wifi discs. Is it possible to connect these with my vodafone router, if so how would i go about it?. Thanks.

[Kilsally]

The black discs work fine if you keep the BT Smart Hub. The BT hub is effectively the first disc. 

You just turn off dhcp on the BT hub & change its up address if necessary.

I am using another ISP. I set my new router to 192.168.1.1, leaving the BT hub on 192.168.1.254. Switched off dhcp on the BT hub. Ran an ethernet cable from port 1 of new router to port 1 on the BT hub (NOT the WAN port) and all works well. Moved the BT hub to the bottom of the house with powerline adapters which allowed me to move one of the discs. 

[Ripshod]

Necroposting I know, but this may be worth it. 

There's talk of a freshly released firmware update for these discs that apparently enables them to be used as normal extenders/APs, so no longer locked to the BT hub/service.

Worth looking into if you want to use them. 

[DAVEWILLIS319]

I have the same/similar issue. Vodafone for years.. bought wholehome, worked fine.. full fibre earlier this year.. all working fine... purchased an additional disc... went to use the app to add it... "no disc detected"... but the wholehome wifi is still working in its original configuration.

[Jayach]

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@DAVEWILLIS319 wrote:

I have the same/similar issue. Vodafone for years.. bought wholehome, worked fine.. full fibre earlier this year.. all working fine... purchased an additional disc... went to use the app to add it... "no disc detected"... but the wholehome wifi is still working in its original configuration.

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If you are looking for advice a BT forum would probably be more use, there won't be many on here using the wholehome devices.

[DAVEWILLIS319]

Thanks for your advice... i've spent about 5 hours searching and experimenting. So far BT doesn't seem to have a solution either, but I'll keep looking. Vodafone advisor told me their router was incompatible so I should buy a third party router... "I know its a hassle" they said!!... I wish Vodafone had mentioned "incompatability" issues when I agreed their contract... my concerns about a third party router is whether it would be compatible with vodafone and the wholehome?... I spent over £100 on the disc... so I don't want to throw more money down a drain.

[Jayach]

The BT Whole Home (to be honest I'd never heard that name before you posted) would seem to me to be a standalone Wi-Fi solution., and should be able to work with any router. It seems to be an access point mesh. (anyone who knows better, please enlighten us)

BT Whole Home Wi-Fi | BT Help

Ignore most of what Vodafone advisors tell you, they haven't a clue.

I'm assuming you have the THG3000 router, and if it worked with the Whole Home until you tried to add an extra disk, it is definately not incompatible.

Unfortunately, I have no experience of the Whole Home system, so can't really offer advice as to why you can't add the extra disk, but it's can't be a compatibility problem.

[DAVEWILLIS319]

that makes sense... I'll keep the router for now and keep searching

[Ripshod]

iirc there was a time when these could not be used other than with the BT hub. Then, after a lot of complaints BT submitted and issued a firmware update to 'unlock' their discs and that worked. I'm wondering if your extra disc missed this update(?). 

[DAVEWILLIS319]

hi… although the wholehome Wi-Fi is working… the app doesn’t detect any discs.. I haven’t got as far as adding the new disc as the  app needs to detect the current discs first🤷‍♂️

[Jayach]

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@DAVEWILLIS319 wrote:

although the wholehome Wi-Fi is working… the app doesn’t detect any discs.. I haven’t got as far as adding the new disc as the  app needs to detect the current discs first🤷‍♂️

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Ah that is very different from what I thought you had been saying. I assumed it could still see the original disks, but not the new one.

It makes it even more likely it is nothing to do with the Vodafone router. 

It doesn't however seem an uncommon problem.

BT Whole Home Hub Wifi App not recognising network... - BT Community