Hello,
I have a 1000 MBit/s fiber optic contract and would like to downgrade the speed to 100 MBit/s. However, online I can only change it to 750 MBit/s. Additionally, I want to remove an extra flat-rate option, but it’s not possible to do this online either. Do I have to call them now? I’m trying to handle this for my parents, and I’m concerned that they might get talked into something over the phone.
What do you think?
