Disappointed and feel lied too

[Jonew]

So Xmas last year get offered a vodafone broadband deal in which I could get up to 900mb once city fibre finished there work..

today I grab the city fibre guy outside and ask how long until there done.

he says he’s finished but 10 houses in the same street won’t get vodafone 900mb as it’s a private street..

1 hour later sky and bt offer me 900mb 

how do I get out of this contract as they made false promises 

[Jayach]

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@Jonew wrote:

how do I get out of this contract as they made false promises 

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Raise a complaint. Only they can allow you to leave penalty free. Complaints Code of Practice | Vodafone

However, if it's via CityFibre, I'm surprised Sky can offer it if Vodafone can't.

[Jonew]

Thanks for your reply..

sky offered 600mb (sorry ) with min 450mb guarantee..

bt offered 900mb with min 450mb guarantee..

like I say in jan this year the guy offered 900mb once city fibre had finished, but today said they couldn’t .

my speed is ok at a steady 32mb but wifi issues, lan disconnects are seriously causing me issues.

wifi settings changed,firmware updated and now a static ip have not fixed the issues 

[Jayach]

If you did get FTTP from Vodafone, it will be using the same router. So any WiFi problems will be the same.

[Jayach]

Interestingly I've just read that when CityFibre move into a new area they choose one supplier to work with and that supplier will get a period of exclusivity

https://www.thinkbroadband.com/news/9106-cityfibre-fttp-network-sold-by-talktalk-now-in-parts-of-har...

Perhaps in your area they have chosen Sky and BT.

What does the CityFibre site say?

https://www.cityfibre.com/residential/

.

[madmuso]

Confused - Last I heard Sky do not work with CityFibre?

[Jayach]

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@madmuso wrote:

Confused - Last I heard Sky do not work with CityFibre?

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No, I don't think they do. However this thread is 16 months old, so I'm sure the OP has solved their problem.