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Other broadband queries

Dont have any bill statements or account setup

CrimsonDuke
2: Seeker

Since I joined i have not received any bills to my house or login details for my account.

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6 REPLIES 6
HappyNomad
15: Advanced member
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Amanda
Moderator

Hey @CrimsonDuke 👋 Welcome aboard! 

All our accounts are managed online, which means you won't ever get a bill through the post. You'll need to register for a My Vodafone account online and then you can download the My Vodafone app. 

You'll then be able to view all your bills and manage your account 🙂

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THG3000-IPv6
4: Newbie

And if you do not fancy waiting on hold for xx minutes, try on-line chat
Customer Service
https://www.vodafone.co.uk/bbservcd/

I found that TOBi is waist of time, but maybe it's just me.
https://www.vodafone.co.uk/contact-us-b2/index.htm

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Jayach
16: Advanced member

@THG3000-IPv6 wrote:

I found that TOBi is waist of time, but maybe it's just me.
https://www.vodafone.co.uk/contact-us-b2/index.htm


No it's not just you. Tobi is an embarrassment to AI kind.

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CrimsonDuke
2: Seeker

It says I have already registered for an account. I can't remember my password so when I go to forgotten password I put my email in and it says it's not recognised.

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THG3000-IPv6
4: Newbie

I would call them if I was you. Get 1 - 2 hours dedicated to it as the waiting times have been long ......

191 - from Vodafone Mobile
08080 034 515 from your Landline or other Mobile Network

Hopefully your landline/home phone number would be OK for them to find your details on their system :Winking_smiley:
Let us know how did you get on calling them.

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