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Other broadband queries

FTTP is available in my area how long does it usually take Voda to offer it ?

flipside
4: Newbie

Title says it all , I've had an email from openreach to say it's live and both the openreach and BT checkers tell me I can get it but the Voda checker doesn't. What's the usual lag in it coming online please?

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19 REPLIES 19
Beth
Moderator

Hi @flipside! We don't have a timescale for this but any updates will be on our website once it's available in your area 🙂

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flipside
4: Newbie

As this seems to be a common question now and openreach are actively promoting Vodafone when you get the alert it might be useful to suggest upward that a plan/process be put in to at least be able to set some expectation of timeframe published else  Voda will be loosing customers

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Farai
Moderator

We really appreciate the feedback @flipside, I'll be sure to pass it on to the relevant team for you. 

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flipside
4: Newbie

ok but are Voda able to use the Openreach setup or not as it seems crazy that your being promoted on there site but so far (from what im reading here) its taking months before it actually becomes avialble if at all.

 

What is vodafones thinking here , giving some sort of guidence / roadmap / policy / timeline anything wouldf be better than the 'watch this space' party line that just keeps getting rolled out.

 

ive found some info from a 3rd party site - it seems voda do use Openreachnetwork but only in select areas , it would good if this was made clearer on vodafones site

https://www.ispreview.co.uk/index.php/2020/08/isp-vodafone-uk-unveil-openreach-fttp-home-broadband-p...

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Evie
Moderator

I'm sorry if we're starting to sound like broken records @flipside - We are constantly working on improving our network and as soon as we have an update regarding FTTP it will be readily available on our website and social channels.

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flipside
4: Newbie

3 weeks since FTTP went live in my area and still nothing on vodafones site

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Farai
Moderator

You can also try reaching out to our dedicated Gigafast team by calling 08080 034 515 @flipside. They may be able to provide some clarity around this for you 👍

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flipside
4: Newbie

ThanKs for pointing the team out but after 10 mins on a call I'm still non the wiser as to when or even if Voda with offer FTTP in my area, it's still a case of 'check the website' .

 

I've signed up for all the alert me , registered interest etc but nothing. Even openreach (backbone provider not direct to consumer) kept me up to date even if it was just letting me know what phase they where planning/deployment etc. 

 

In short colour me not impressed with Vodas planning and communication, oh and on that how do I stop Voda mailing me and my wife letters about getting broadband from them considering we have it and have been customers for years ?

 

 

 

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Mark
Moderator

I'm sorry to hear you're disappointed about not being kept up to date on the fibre updates in your area. We look to offer this service to our customers as soon as possible. From time to time it can take a little longer than expected for information regarding the availability of the fibre network to be provided from Openreach. Apologies if this seems to be the case in your area. 

As you've advised you're currently a Vodafone customer, you can update your marketing preferences through your My Vodafone account online. If you'd prefer us to update these for you, pop us a private message though one of our social channels so we can take a look 👀

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rmbles
3: Seeker

You can add me to the list of people waiting for vodafone to get their backside in gear re: offering FTTP.

BT, Zen, etc all offering it.  If I could get out of my Vodafone contract I happily would.  Someone at Vodafone must be in charge of planning these things, and be able to give an answer of "next week / next year / never"??

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flipside
4: Newbie

and today i get an email saying "Important information about your broadband plan" i get excited ........ Nope its just telling me i have to pay more

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flipside
4: Newbie

Now on my 2 month aniversary since OR activated fttp with no Voda options and I see Voda have changed all the plans and upped pricing .... Hmmmm

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flipside
4: Newbie

Hi all

Just did a spot check and its now 91 days since FTTP came live and as of 5 mins ago nothing available from Voda

Time to sit down and explore alternatives for both broadband and 4 mobiles. Not a big loss for voda I know

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rmbles
3: Seeker

After discussions with the complaints team i'm moving provider to allow me to get FTTP quicker.

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flipside
4: Newbie

I've  not pulled my finger out to move BB provider but wanted to update the world that still naf all from voda 

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rmbles
3: Seeker

I got a call from Voda saying FTTP was available in my area literally the day after i'd had it installed with another provider.  Too late!

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flipside
4: Newbie

I'm sure they where just messing with you :Smiling:

 

How long from when Openreach declared it available until the date they rang ?

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rmbles
3: Seeker
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flipside
4: Newbie

OK I'm past that now but at least it's a benchmark :Smiling:

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