Other broadband queries
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Cannot Cancel

I'm really bemused and on the point of contacting the ombudsman as I've never come across this before with any company. Like a lot of other people I've been struggling and after utilities am left with only £50 per week for food etc. So I did what i t...

Account Closure - Broadband

Hi allMy broadband contract ended back in March and my account is still open and unused. Is there a way of closing the account easily? It's just an extra thing on my credit file that doesn't need to be there. I'm still able to login to the account so...

Caracal by 2: Seeker
  • 1722 Views
  • 5 replies
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Booster Connection to main Router

Hi,I have an issue at the moment where one of my 3 boosters will randomly flash white and red. It works fine for an hour or so after resetting it with the reset button at the back and connecting it back through the app. I’ve noticed when it connects ...

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MasonJY by 2: Seeker
  • 1812 Views
  • 2 replies
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Wi-FI Schedule not showing on broadband app

Hello, I have just signed up to Pro II Full Fibre 900 and everything is setup and working fine, except on my broadband app, the "schedule" option is not showing,  I have installed fresh on another phone and it is still the same.  How can I get the sc...

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Issue - Broadband Pro Wifi & Cisco VPN Client

I'm using the Cisco Any Connect VPN client (V4.9.06037) and when connecting my work laptop over wifi & vpn the vpn will constantly drop and takes ages to reconnect (and then drops again!) esp during teams calls. I had this behavior also on another em...

asus dsl n55u settings.

Hi, Seems like im not the only one  with issues with  VF modem, mine doesnt always like roku or firestick or even weirder  words by post app on phone, so I went to try another router the asus asus dsl n55u.I have the pppoe user/pass and a vlan settin...

wileyc by 2: Seeker
  • 3181 Views
  • 13 replies
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Broadband cancelled 3 times! No explanation...

Hi so frustrated and can't find where to turn next! I am an existing Vodafone customer,I 'had' a broadband connection along with a phone and sim card business account. Last December I went to renew my phone and broadband contract and was told they no...

Random device connection alert

I have had a few alerts on my Vodafone Broadband app recently saying that a new device is connected. Strangely, this has happened when there is nobody home. Any ideas if this is a device reconnection, a glitch or someone connecting without permission...

bwhymark by 2: Seeker
  • 1396 Views
  • 3 replies
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Some wired devices won't connect to Pro 2

Have a strange issue with the new Pro 2 router. I have some wired devices which only seem to partly work.My Philips Hue bridge, and my Hue bridge; the Ethernet lights are illuminated, but the 'connection' light isn't. It's like they are blocked from ...

Planck by 2: Seeker
  • 1361 Views
  • 4 replies
  • 0 thanks