I subscribed to Vodafone Broadband in October 2022 when the offer to receive an Amazon Fire HD 8 Tablet. I am yet to receive the said gift one year later. I have contacted the customer service several times over the course of the past 12 months and n...
Hi, my sister has broadband in my name at her address. She pays me each month for it. We called up in March / April this year to have it taken out of my name and put into her own. We’ve since heard nothing back, even though we were told it would be c...
I have just signed up to Vodafone Broandband, when connecting my Synology NAS drive to the back of the router via ethernet I am unable to see my device. I have tried to discover the device but still no joy, can anybody help? It works fine with my old...
Having had enough of VF customer service, I have moved ISPs.Today (8 days after switching) I received seven letters from Vodafone saying how sorry they are that I'm planning to leave (too late, already gone).Seven letters, all exactly the same, each ...
Hi everybody. I have lots of black spots around my home using the vodafone-supplied THG3000 router with a Superfast 2 connection. Where there is internet, it is great. It's just a ##~## trying to work in my office (well, spare bedroom).My issue is ...
Hi Everyone, The past week or so but particularly the past 4 days I have been seeing packet loss of up to 35% from about 4pm onwards usually until about 11pm also my latency to the gatway IP has doubled from 4ms to 8-10ms (this is 24x7) its making th...
Been having problems where my daughters iPad has been unable to connect with the facetime servers to authenticate when on home Vodafone broadband.Went through a bunch of things with Apple but I've proven it's isolated to the Vodafone network as it wo...
Hi, I'm currently with Vodafone via FTTC (70/20). Recently FTTP has become available in my area and shows up as available at my home on Vodafone's website upto Full Fibre 900. I've been trying to upgrade the service but haven't had much luck. I renew...
Hello, I have recently joined Vodafone broadband and ever since I’ve had serious issues with the streaming quality on Netflix. Pixelated and streaming at 0.93mbps. This is across ALL devices utilising the internet connection. I know it’s not a bandw...
Good evening I'm trying to place an order/upgrade to full fibre however it's not showing as an option when I put my address details in. When I do the same search on BT, Plusnet, EE etc they all say it is available. Is there anything that can be do...
