I can’t believe a company like Vodafone can’t keep promise. Before making a Broadband contract in 1st Nov 2023, a Vodafone salesperson promised to give an Amazon Fire 8 tablet as a promotion gift however had not received it until now.Since the Broadband installation date was moved by your team side, you guys sent me email that I am going to get the compensation fees of 5.83£ per day.
They emailed me again at the end of October that I would get total compensation of 69.96 £.
Although I complained to you guys several times via chat or call, I still haven’t got the tablet or the compensation fees and it’s already over 3 months.
After receiving several replies from Specialist care person, they said they will raise an issue to internal team and we have to wait 3-5 working days. Now it’s been over 2 weeks after so called Specialist care, the result is still not change and always to wait 3-5 days. I did not understand that 3-5 days from Vodafone team meant 3-5 weeks or probably 3-5 months.
What a shame for Big company with big community.
Don’t cheat on customers if you are not going to keep the promise!
Nobody is asking for promotion when we choose the pro broadband.
This is how they response to Pro Broadband customer with a contract.
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