Guaranteed min speed of 35Mbps when I signed up; line syncs at close to 40, but it can only just manage 25Mbps (even when testing against their own speedtest.net server). Issues has been occuring since late December, so the line has has sufficient time to perform its initial DLM.
Spoken to vf numerous times, they raise it to tech 2, who do some line tests, and then close the ticket as complete.
The phone/tech 1 kept talking about splitting my wifi channels, as but the issues occur on a wired PC that is totally pointless, and shows a general lack of understanding. However they are quite friendly and more than happy to write/add endless notes to your account.
When I was with Sky (same line), the service was perfect. Wish I'd never moved as vf are a bunch of clowns in comparison. My samknows box even reports performance as slow as 13Mbps, where there has been no one in the house, so I suspect that vf's backbone/exchange links are totally saturated.
.png "Moderator"){kind=icon}
