Help connecting netgear wifi extender

[breuddwyd]

I have a netgear wifi extender AC1200, previously used fine with a BT router.

Since moving to Vodafone the extender cannot access the internet, it continually says the password is incorrect.

The password is not incorrect, as I have meticulously entered it and checked it matches, as well as proved it is the correct password as I have copied and pasted the same into the direct wifi connection to the router and got online fine, but when I copied and pasted same into the wifi extender's connection and it says incorrect password.

I have completed a factory reset of the netgear -multiple times- to be sure, reconnected via wps, it connects to the router but it just wont accept the password.

This seems to be an issue with vodafone's router as a google brings up multiple people complaining of the issue when changing routers to vodafone, and it is not their password entry error and they near all say they have done a factory reset too as instructed and they say they get stuck with the same problem as I have.

[breuddwyd]

No, the netgear doesn't work with vodafone routers, I bought a different extender and it worked first time, with no problems. Vodafone has made their router incompatible with some products. This included the set of BT phones I had that worked with my BT router, is it vodafone's spite or negligence, I don't know, but right now because of it I have to pay for a phoneline I can't use as their router won't allow a near new set of handsets to connet to the phone through it.

[Cynric]

@breuddwyd  This is a long-shot, but here goes, could the password on one device be outside of the min/max password length of the other? 

I had an issue once with password length on the router. If I remember correctly (it was a while ago) you could set up to 22 characters but when connecting it would only accept a maximum of 20.

[breuddwyd · Accepted solution]

@everyone
thankyou for replying, but having checked multiple times I had done absolutely everything correctly, and having had a netgear extender work with the BT router and not the vodafone, and having managed to easily link within seconds a different brand extender, it was clear the problem was vodafone's router connecting with netgear and there was no way to fix it. If anyone else finds this thread they can save themselves the umpteen hours trying and trying to connect something that doesn't connect and send it back for a refund and get a different model.

[DJ08]

Hi,  did you resolve this issue as Vodafone can't assist. I'm trying to use a netgear booster and I've also tried a tp - link. 

Any help would be appreciated 

[calamitymaria]

Hi no never did get resolved. Am having to put up with no wi fi in my kitchen 😞

[Cynric]

@calamitymaria Did you consider a  Powerline WiFi extender that gets its connection over the house wiring? It would provide a local beacon but would occupy one of your mains sockets. It should work from an adjacent room if your sockets in the kitchen are already spoken for.

[calamitymaria]

Interesting thanks so much 👍🏻which extender did you buy ( that worked) please? I will have to buy another 

[breuddwyd]

https://www.amazon.co.uk/gp/product/B0929WHLPP/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

not a snazzy name: TP link AC 1200

[calamitymaria]

Brilliant thanks so much 🤗

[Jayach]

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@breuddwyd wrote:

This included the set of BT phones I had that worked with my BT router, is it vodafone's spite or negligence, I don't know, 

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That is because BT made their "digital" phones so they can only work with the BT router, nothing to do with Vodafone.

The BT phones are DECT, but the DECT base station is built into the BT router.