Help connecting netgear wifi extender

[breuddwyd]

I have a netgear wifi extender AC1200, previously used fine with a BT router.

Since moving to Vodafone the extender cannot access the internet, it continually says the password is incorrect.

The password is not incorrect, as I have meticulously entered it and checked it matches, as well as proved it is the correct password as I have copied and pasted the same into the direct wifi connection to the router and got online fine, but when I copied and pasted same into the wifi extender's connection and it says incorrect password.

I have completed a factory reset of the netgear -multiple times- to be sure, reconnected via wps, it connects to the router but it just wont accept the password.

This seems to be an issue with vodafone's router as a google brings up multiple people complaining of the issue when changing routers to vodafone, and it is not their password entry error and they near all say they have done a factory reset too as instructed and they say they get stuck with the same problem as I have.

[breuddwyd]

It's still a position of spite and mugging of the customers for extra money, making items that don't work with other company's products, and something vodafone should warn customers about when they change them from BT as using the phone through the router seems now to be standard, vodafone should warn customers they will be left without a working phone because the companies are self serving wazzocks, both BT and vodafone. There should be legislation to prevent this, like they did with universal chargers that stopped companies exploiting customers by getting them to buy their own branded items at hyped up prices by making their products incompatible with products from other companies.

[Cynric]

@breuddwyd  As do many other companies. It's a thing that they like to do, as do Apple, Microsoft, etc.

[Jayach]

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@breuddwyd wrote:

It's still a position of spite and mugging of the customers for extra money, making items that don't work with other company's products, and something vodafone should warn customers about when they change them from BT as using the phone through the router seems now to be standard,

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Yes using the phone via the router is now standard, it just that BT decided to do it differently to most other ISP's.

Their method is rather more elegant/user friendly, but they do state it will only work with the smart hub 2.

[CrimsonLiar]

Which password???

So set up the extender using WPA.  Then with your device connected to the router, access the extender using it's IP address and its admin username and password (back to their defaults after reset) to have a look at the settings.  

[calamitymaria]

Thank you but tried that. Have connected to ip for router and extender, have changed the password for the extender even though it should connect using the router password. Have reset many times. Nothing works. Have been on the phone to netgear for over an hour and they are stumped. On livechat with Vodafone for an hour too trying all the same things but they were also unable to resolve. Tried it with a Tp link extender as well as my netgear one - both say they are unable to connect. Would love to know if any extenders other than Vodafone’s own do work ??

[Jayach]

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@calamitymaria wrote:

Would love to know if any extenders other than Vodafone’s own do work ??

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There is nothing special about the Vodafone routers, so any extender should work as well as it would with any other router.

[alfredoFALK]

I have spent a day to try this. Netscape wifiext is incompatible because the voda hub has a setting to disallow MAC by filtering and you cannot bypass it without connecting first: it is a chicken and egg thing. And the IP by dhcp is set to a maximum of 200 in the hub while netscape needs 250!! INCOMPATIBLE as so many products in IT

[Ripshod]

Why would any extender need so many IPs when they only need one for themselves then one more for each device connected? That statement makes zero sense. You can easily change the dhcp range BTW. I just don't understand your issue. 

MAC filtering is almost certainly not needed for a home network, and is off by default, so again I don't understand the issue. 

[Ripshod]

Which model is it? I'l D/L a manual to see if I can help.

[Jayach]

@alfredoFALK 

Don't really understand your comment at all. As @Ripshod says just what device are you trying to use.

There really should not be any problem using Wi-Fi extenders with the Vodafone router, although personally I don't really rate the use of them.