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26-05-2022 06:15 PM
The joining process to ordinary Superfast broadband was a mess. I eventually got connected but there were a load of issues which weren't being solved. I raised a complaint.
The first agent who took it on was very helpful and identified that there was indeed a problem. It wasn't getting fixed so I asked for it to be escalated. Since then nothing - I was told I had to do three speed tests (it wasn't the correct issue) and the email response was there wasn't a fault and so there was nothing to fix.
I have tried the call centre - both chat and phone (hours wasted) but the problem (already acknowledged) is far beyond their understanding and it seems there is no way to talk to the person handling the case.
It's dreadful, I just need to speak to someone - I really want it resolved.... HOW???
28-05-2022 12:13 AM
I don't believe bandwidth management could be the issue in this case. By swapping from an "up to 40" contract to an "up to 80" one, (those descriptions are no longer used, it's now "average download speeds") the difference is controlled by the product purchased from Openreach. You will get the speed dictated by your line, up to the possible maximum. (40 or 80)
It's possible you have been put on the wrong product, but in that case the router sync speed would be reduced, not your throughput.
You can see your sync speed by logging into the router at 192.168.1.1 like this:
I think yours will be very similar to mine.
28-05-2022 12:20 AM
@AngryViking wrote:Your idea for fixed IP appeals.
It should be very easy, just use live chat: https://www.vodafone.co.uk/bbservcd/ and request one. As they all seem to be WFH at the moment it takes a bit longer than usual, but should be operational within 48 hours.
28-05-2022 11:58 AM
@JayachThe fixed IP was simple and quick! But it made very little difference. Maybe a slight improvement in throughput but not the 40Mbps that I'm looking for!
AAMOI, what isp connection do you have (VF?) and what results do you get from speedof.me relative to your connection speed?
28-05-2022 12:43 PM - edited 28-05-2022 12:47 PM
I am on Vodafone, Superfast 2. Line stats:
Downstream Upstream
Current Rate | 77222 kbps | 20000 kbps |
Maximum Rate | 79161 kbps | 26944 kbps |
Signal-to-Noise Ratio | 5.4 dB | 10.3 dB |
Yesterday when I ran speedof.me the results were all over the place, today they are very consistent (and surprising). I ran it 3 times, and then did 3 on speedtest.net
Speedof.me
Download | Upload | Ping |
75.09 | 20.1 | 51 |
75.13 | 20.25 | 53 |
75.12 | 20.52 | 23 |
Speedtest.net
Download | Upload | Ping |
68.59 | 18.64 | 11 |
68.55 | 18.17 | 13 |
68.58 | 18.7 | 12 |
Both on a wired connection
28-05-2022 03:12 PM
Very interesting. I'll share the same when I'm home
28-05-2022 06:05 PM
I am also on Superfast 2 so this should be directly comparable. This was after the fixed IP was started.
Line Rate 19.99 Mbps 74.14 Mbps
Noise Margin 15.5 dB 6.1 dB
Speedof.me
DN 25.7 UP 20.2 Latency 66mS -these are NOT typos!
Speedtest.net Bracknell VF server, multi thread.
DN 68 UP 18.7 Latency 8mS
Also on wired connection.
When you run speedof.me in a laptop browser, it shows the instantaneous speed of each block.
My download is flat at around 25Mbps unless I run through a VPN when with same server it's flat around 68Mbps!
Your figures are what I expect to see not 25Mbps. If you have read the methodology of speedof.me, their test data is held on a CDN server, so it is very close to backbone and totally realistic for normal web services which are extensively served from CDN platforms.
WHY won't VF accept there is potentially an issue here???
28-05-2022 06:56 PM - edited 28-05-2022 06:58 PM
@AngryViking wrote:WHY won't VF accept there is potentially an issue here???
Because your sync speed is fine, your Speedtest.net speeds are fine., and to be honest I don't think Vodafone has anyone who can diagnose things much further than that. Network engineers are rarer than hen's teeth at Vodafone. (I used a different phrase, but apparently I'm not allowed to say the name of a certain child's toy)
This is my speedtest.me test this evening, a bit slower than earlier.
What results do you get from speedtest.net if you choose a distant server, it should then be travelling over more of the internet.
Do you actually notice the lack of speed in normal use, for instance is it particularly slow if you're downloading large files? Is streaming of 4K (if you do) affected?
Are you using Vodafone's router?
28-05-2022 07:18 PM
I have recreated this on speedtes.net using hosts outside VF network and a single thread (bolting lots of bits of string together doesn't really tell you a lot other than saturating the DSL). Same issue but fine when using VPN tunnel. I've done the tests with and without the VF router. I choose not to use their router because it's all locked down and doesn't do what I want. It works OK as a modem!!
Tell me, does anyone from VF participate on this forum or is it just a place for helpful people to do VF's job for them?
28-05-2022 07:25 PM
@AngryViking wrote:Tell me, does anyone from VF participate on this forum or is it just a place for helpful people to do VF's job for them?
Definitely the latter. See my earlier comment about Vodafone's broadband knowledge.
28-05-2022 07:28 PM
Found the speedtest.net results - Truespeed Bath server, single thread.
Ping 17mS, download 10.5Mbps, upload 16.6Mbps
with VPN
Ping 30mS, download 48.7Mbps, upload 17.6Mbps
It's a joke and yes, streaming video I do get issues but who cares??