How do I turn off Wifi on the new hub? The off button just turns it back on!

[unclerichy]

I don't want to use WiFi from the hub as I have a better access point elsewhere. Having the Vodafone hub WiFi on interferes with this and causes devices to frequently reconnect.

However if I go into the Wi-Fi settings panel and turn off Wi-Fi it turns it back on again as soon as I click Apply.

I've tried setting a schedule to disable it during 00:00-23:59 every day but it still shows up in the clients. Pressing the WifiFi button on top of the device doesn't seem to do anything at all (irrespective of whether the button is enabled in the settings).

Before clicking apply

After clicking apply

I've restarted the Vodafone hub but given my experience so far I don't want to have to factory reset it as I'm not convinced it will come back to life.

UPDATE: hub details:

Firmware version
19.2.0307-3261013-20200812152603-87d129527e2b6c5db641b036118778179b03c3da
Bootloader Version
19.02.1146-0000000-20190110090550-897d2844f012557134a272eb8a8a90f85e9a7a8d
Hardware Type & Version
Vox3.0v

[Jayach]

I just been changing the wifi settings in my THG3000 and it just kept saying that it was unable store them (can't remember the exact message). After a factory reset and start again all was good. I think it gets itself is a "funny" state and if so starting again is the only option.

I also couldn't get the button to turn the wifi off/on but I found a quick "double tap" did the trick. Now it's back working I'm not going to try again.

[Beth]

Hi @unclerichy. There are a couple of things we can try: 

1. ‌Factory reset the router, this should resolve all problems for you
2. Clear cache and cookies on the browser you're viewing your router through or uninstall/re-install the app if you're viewing it this way
3. Get in contact with our Social Media team who'll be able to investigate your account further 🙂