How hard is it to get a Ring Doorbell?

[janeymortimer1]

I have gone through Tobi, many times!

I have spoke to people on the phone...many times!

Every one promised they have sorted the problem and I will have a voucher on the way, even been promised the next day!   But, guess what...nothing!

I have checked with Vodaphone they have the right address, I am entitled to the promotion, it is not in my spam folder.

I have been chasing this since January. 

Any advice?

[janeymortimer1]

Please don't say 'try socials'

I have! That was pointless too!

[Jayach]

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@janeymortimer1 wrote:

Please don't say 'try socials'

I have! That was pointless too!

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It usually is.

[Gemma]

@janeymortimer1 - thanks for reaching out to us here. I'm sorry this hasn't been resolved, when you've contacted us through our other channels. My team can help and check what's happening to your voucher.

To do this, we'll need to take your account details securely. I understand you've mentioned you don't want to contact us through Social Media. I've searched our social channels via the name you've registered to the Community with and can't find a message from you. 

Please let us turn this experience around for you and reach out to us through Social Media. 

[Cynric]

@janeymortimer1  Alternative routes avoiding social media are here https://www.vodafone.co.uk/newscentre/smart-living/everything-you-need-to-know-about/how-to-contact-...

Scroll down to the heading "How can I contact Vodafone UK customer services?"