When you download the App it should give you specific instructions on how to pair your router. Can you try deleting the App and re-installing it to see if that helps?
There's also a handy guide here that walks you through changing the channels once you have the App set up 😊
Okay @Anonymous do you know if your phone software is up to date? I'd recommend Popping the power lead out of the router for 30 seconds. If you could then pop the power lead back in and wait for the lights to all turn Green and restart your phone, this should help you here! You'll then need to press the Wi-fi pairing button on the side of the router to complete the pair 😀
@Jack there is no wifi pairing button on the THG3000G router. Ive attempted it on both my Android Pie tablet & Android Oreo samsung S9 phone, after selecting the router & scanning the QR code it switches back to the router selection again.
Looks like im going to have to buy a third party router since im on channel 2 (2.4ghz) & channel 112 (5ghz) which are not optimal. Speed is impacted.
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Please let me know if it works for you!
