Huge periodic ping spikes

[Coult0512]

For around the past 2 week my home broadband has been getting hit with massive periodic spikes in ping at seemingly random but annoyingly frequent intervals.

The spikes seem to only last about 30 seconds but due to several people in the house playing online games at the times they occur, the spikes are just long enough to cause complete disconnections to the servers of whatever is being used.

The spikes aren't limited to just one device, just wifi or just ethernet cable connections, as everyone using something online in the house will experience the spike at the exact same time. They also aren't being caused by any of the devices connected to our router, as various combination of different devices being on or off still have the spikes occuring.

I have no idea if it's a problem with the router or an outside connection but the problem has persisted for an infuriatingly long time now so I've somewhat concluded that it is no longer due to some temporary fault and must surely be something more serious.

[gipjon]

any more information 

[Coult0512]

The other night during one of the spikes I pinged my own router and got an immediate reply while the internet connection remained down so I think it's something to do with the outside connection.

Probably going to have to get an engineer to check.

[gipjon]

what is being recorded in the router logs 

[Joe]

@Coult0512 Hey there, it's strange that that this issue has been constant for the last two weeks. We'd really like to look in to this further for you. I've sent you a private message on how to get in touch. One of the team will be back in touch as soon as we can. Joe

[Eabhal]

I am experiencing the same issue - sits around 30ms but spikes to 600+ every few seconds. Haven't been able to play any games in the last few days. 

This comes having just upgraded to Superfast 2 and getting the new router. Last chance for Vodafone - had terrible issues with low speeds and horrific customer service (ie 5 hours on the phone to resolve billing issue, falsely promised £100 amazon voucher on extending contract). Will go ballistic on social media if this one isn't sorted soon. 

[Eabhal]

See screenshot.

[TJ]

Hey @Eabhal, thanks for getting in touch. We'll be happy to take a look into your ping results. 

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Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

[vine36]

We seem to have had this problem for a while, without realising.  However, the charts from Broadband Quality Monitor illustrate just how bad it is.  Oddly, on some days there are occasional periods.  We had a visit from a Vodafone technician, who denied the existence of any problem.  What do we do now?

[vine36]

Sorry . . . "occasional quiet periods"!