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Incorrect PPPoE password given by livechat

sethtmf
2: Seeker
2: Seeker

This is not a question but a post to hopefully help others when requesting their PPPoE username and password on live chat.

 

I requested my details a total of three times over month period. The first two times I was given an incorrect password where they had misread a capital "i" for a lower case "l". The third time i was finally given the correct info after a month of messing with various config settings and different routers. 

 

So when requesting your details ask them to double check every character!  especially 1, l, I

18 REPLIES 18

Ripshod
16: Advanced member
16: Advanced member

Correct. Amplifi WAN straight to the box on the wall. 

they have emailed saying because of the issues they have rest my details now the dslxxxxxx is my password and my old password is my user then @Broadband etc 

amplifi asks for user pass then primary & secondary dns what are people using in the dns boxes

Ripshod
16: Advanced member
16: Advanced member

Start with the default vodafone servers for testing

90.255.255.255 & 90.255.255.91

Jayach
16: Advanced member
16: Advanced member

@KENNYBOY86 wrote:

tbf I'm looking at cancelling in my cooling off 


That won't make getting ubiquiti to work any easier, it is notoriously only for geeks. (or so I've heard, don't shoot the messenger)

If I understand what you seem to be doing, then on an FTTP connection you would connect your router directly to the ONT/PON on the wall and not via the Vodafone router - of course, you'll lose the ability to use a wired phone!

Jayach
16: Advanced member
16: Advanced member

@sethtmf wrote:

This is not a question but a post to hopefully help others when requesting their PPPoE username and password on live chat.

 

I requested my details a total of three times over month period. The first two times I was given an incorrect password where they had misread a capital "i" for a lower case "l". The third time i was finally given the correct info after a month of messing with various config settings and different routers. 

 


Usually live chat is the best way to get it, because you can get a transcript so there can be no mistake.

Did you mean you got it on the telephone?

Nope live chat. I have the transcript. They typed the wrong password. Clearly they typed it out instead of copy and pasting.

Jayach
16: Advanced member
16: Advanced member

Wow, and they did it twice!

Congrats on finally getting it right, It must have been really frustrating.