Hi,
It really stuns me that Vodafone think they are going to get:
The cost of your plan, up to and including your disconnection date
and
your bill will also include your Early Termination Fee.
After the way I have been treated I'll see you in court first.
I signed up for broadband on 30-06-21 and soon found out there were 2 broadband account on the same line? I was billed twice for the mistake. Then in Feb 22 I realised I was being charged for superfast 2 which I could never get on my line. After speaking with Vodafone a gentleman agreed to downgrade me to Superfast 1 but said It would be a renewal of my contract, I refused to renew and he told me he would do the downgrade without renewal.
Fast forward to the end of July and my speed began to drop, every evening between 9pm and 10:45 pm sometimes down to below 2mbps!!
So I go through the chat and 1st line support blame my wireless radio, tell me to unplug, switch off devices etc etc until I get a ticket with 2nd line support.
During this conversation I found out the downgrade had indeed renewed my contract! When I pointed this out 1st line offered to "Change the dates" on my plan.
2nd line support asked me to e-mail screenshots which I did, nothing was fixed the ticket was closed.
While this is happening I have been collecting results via speedtest.net which clearly show a pattern, my broadband cannot be used between those times, it's so bad webpages don't load and my TV apps do not load with a timeout error.
I sent the results link to 2nd line support but still nothing happens.
https://www.speedtest.net/results?sh=25bf7582fc77aa5e6dfe2cf2062d15ca
Whenever I phone for help I get through to a kind person in another country that I cannot understand and they do not understand what my problem is.
With no help on this I have now signed up for another provider and then get the e-mail telling me I have to pay for the rest of the service.
It just sucks!!!
