Pro II broadband 4G backup (not working?)

[Ye]

Hi,

I was wondering if there was a way to confirm that the 4G backup is working as it is supposed to. Is there a way to see it connected in the settings of the router? I have checked and I do not see anything and the setup guide just asks you to connect and wait for a solid light. 

Thanks

[Fifi__78]

Did this, whilst connected to Vodafone customer support - Connect module didn't work, didn't kick in. Customer support told me it doesn't work like that because 'some homes' disconnect their ethernet regularly to control usage (eg 'kids'). It's all BS to disguise the true fact that We pay for a service which we will likely ever have the benefit or use of,

[Fifi__78]

From Vodafone customer support....

Osama: I hear you, but consider this, if it is designed to work by simply removing a cable or switching off the router, that maybe seen as a poor user experience, maybe some customers need to switch off the router every night, or they're going away, or they want to disable it for their kids, etc. If switching off the main router would trigger the dongle, why switching it off in the first place?

[Ripshod]

Just..... Wow! 

[Jayach]

Just double wow. When the hell is it supposed to kick in?

And, it's the router that controls it, so obviously it isn't going to work if you switch the router off!

I really wonder about the tech knowledge of the support staff.

[Fifi__78]

Like I said, I think I I'm paying for a service which isn't functional, without any means to prove it, or any means to cancel. I'd love to know how many more paying users have the flashing red led on the Vodafone Connect module and on the 'mobile' indicator on the rear of the modem... That WOULD be interesting!!!!!!

[Ripshod]

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@Fifi__78 wrote:

I'd love to know how many more paying users have the flashing red led on the Vodafone Connect module and on the 'mobile' indicator on the rear of the modem... That WOULD be interesting!!!!!!

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tbh not that many - else we'd have at least 3 or 4 posting every day, on this and other forums.

Your router needs configuring correctly. Somewhere along the line someone has missed a detail in your profile.

[Gemma]

Hi @Fifi__78 - thanks for reaching out to our Community here. So that we can feedback the information you were given please send us a message over on Social Media. 

[Fifi__78]

FINALLY....  A lady spoke with me today and PROPERLY investigated the issue!! We tested the SIM in a mobile phone and determined the SIM wasn't registered. She sent me a link to ACTIVATE the sim, which took about 30 seconds on line, then upon reinstalling in the dongle, it IMMEDIATELY showed a solid white light, and the same on the reverse of the router!!!! Finally someone helped!!! After 3 support staff giving incorrect information, this lady resolved the issue in MINUTES!!!

SO, for clarification, the Mobile Connect dongle, when functional, should have a solid white light on the front, and the Router should have a solid white led as  the 'mobile' indicator lamp. Do not be fobbed off with consultants advising red flashing LEDs are 'normal'.

10/10 for today's support specialist.

[Gemma]

Thanks for updating the thread @Fifi__78 - I'm glad to hear this is now resolved and the agent you've last contacted, will have hopefully fed back the previous experiences internally.