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Promised £75 Amazon Voucher not receiced even after 120 days of signing-up vodafone broadband
I completley understand your frustration here @poojag. As these vouchers are provider by our Partner, WeGift, unfortunately we wouldn't be able to get an update on this for you. I'd recommend contacting WeGift again for an update on this matter.
I have already contacted wegift many times but they are not replying at all. Although they replied straight away when I was still under the period when I could cancel the contract and they confirmed me that my purchase has been tracked and I will get the voucher after 120 days. But no reply now. I find that fishy.
Based on that Vodaphone should let me cancel the contract now without any charges or sort out the matter.
As you mentioned yourself that 'Wegift' are vodaphone partner who are breaching trading standards and giving false promises to the vodaphone customers. There are many post about not receiving voucher which was promised. So it means Vodaphone is very much aware of this fact that their partner wegift are not keeping promises then why vodophone is still partner with wegift. Also Vodaphone is highlighting their offers on the top of the vodaphone page even after knowing several issues they are causing to Vodaphone customer and so it is Vodaphone's moral responsibility to sort out these issues for customer. If not sorted then it is damaging Vodaphone reputation.
Hey @poojag, I appreciate where you are coming from and I'm sure I would be feeling the same in your situation.
I'm very sorry to hear that WeGift haven't responded to you yet. As Jack advised above, unfortunately as this deal is with a third party company we have no way of escalating the matter.
I understand this isn't ideal, but this would need to taken up with WeGift. Have you tried submitting one of their contact forms here?
I filled the form again but no response again. Anyway in selling the deal to the customers vodafone and wegifts are partners that's why vodafone advertise about wegift on vodafone website. So why not vodafone can instruct wegift to send the promised vouchers. It is vodafone ethical responsibility to take care of customers and make sure that their customers are getting what they have been promised.
Please take an effective action for my issue and respond me with a useful solution of next level then advising me of filling form and writing email. because I have done that from my end and I am not getting response so I feel like I have been cheated by both vodafone and wegift together.
I have all email with full acceptance and confirmation that my order is been tracked and I am eligible for the voucher.
As the deal will have been advertised and selected through a third-party site, we wouldn't have any records or updates regarding the voucher included in the order.
We can help with any issues regarding Vodafone services and products as this is what we have access to check, any additional discounts, vouchers, services or products obtained or sold through a third-party would need to be dealt with by those parties.
I do appreciate your frustration with this, I'm sure I would be feeling the same but this will need to be chased up with WeGift directly @poojag.
I don't if it will help anyone but my original email from " Vodafone [noreply(at)mail.wegift.io] " received 5 days after signing up contained status links that still work and take me to the page where I was able to redeem my voucher.
May be worth seeing if you can find the original email.